AT&T

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AT&T of Bowling Green helps connect our customers with entertainment, revolutionary smartphones, smart home security and more.

Address: 1770 Campbell Ln C, Bowling Green, KY 42104, USA

Phone: (270) 846-4611

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State: Kentucky

Zip Code: 42104

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Reviews

Knowledge and friendly staff, convenient hours and location, would like to see more prepaid phone options! 

 8 years ago (03-08-2017)

Fast, efficient service. Made buying a new phone much less stressful than usual

 8 years ago (01-06-2017)

Not at all happy with wireless service in the last few months- terrible

 8 years ago (27-07-2017)

I switched to AT&T and was wrongly charged $163.77.  I went back to this store a first time and was told it would be taken off my bill.  It was not.  They lied.  I called customer service and was told to go ahead and pay it and then it would be credited back.  I paid it but they did not credit it back.  They lied again.  I went back to this store a second time, solely because of this issue.  The associate that was supposed to help me interrupted me and belittled me when she spoke to me.  A manager also got involved.  It was obvious that both of them immediately assumed that I was wrong and was lying to them.  They disappeared into the back room together for a very long time.  They apparently finally read the account history and did finally credit back the wrongful charge.  The manager acknowledged that I should not have had to make two trips to their store to resolve this but he did not apologize.  I suppose he was only rubbing my nose in it.  I should not have been charged the fee to begin with.  They lied twice about correcting it.   They have no means of registering a complaint directly with them, so apparently all I can do is leave this bad review.  I suppose they do not want to be bothered with any suggestions for improvement.  They are obviously so big that they don’t have to care about one single customer; so they don’t. 

 10 years ago (05-03-2015)

I was not very impressed with their poor customer service. When I call they act like I am bothering them in some way.

 8 years ago (20-10-2016)

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