AT&T

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Address: 505 Taggart Dr Suite A110, Salem, OR 97304, USA

Phone: (503) 779-2799

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State: Oregon

Zip Code: 97304

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Reviews

Terrible customer service. I've been down there 3 times to pick up the phone I ordered, they keep telling me it hasn't arrived even after a manager promised it would be. They promised they would call but they have failed. My phone quit working and I'm without a phone, so frustrating! I've been an AT&T customer before cell phones existed. You guys stink!

 8 years ago (05-10-2017)

Please hire employees who are at least somewhat knowledgeable about your products and services. Was essentially given the run-around about how I would not be able to set up my own Go Phone and account without them. I was told that I cannot buy a SIM card from AT&T stores and even if I could it would be useless because it does not have a phone number attached to it (????). I explained to them that I simply needed a Go Phone SIM kit so that I can do the set up at home myself but apparently they don't sell them at AT&T stores! I was then told that he would be able to do it for me in about 30 minutes. I guess I'm not smart enough to be able to do this SUPER COMPLICATED procedure myself but all of a sudden he can it do it no problem in half an hour. I walked out of there pretty annoyed but then I noticed the Walgreen's across the parking lot. I walk in, almost immediately find a $10 AT&T Go Phone SIM kit, pay, and DONE! This AT&T store couldn't help me but a Walgreen's could? Sad.
Now I just wish I could get those 20 frustrating minutes and brain cells I lost back from talking to this super-smart-all-powerful AT&T employee.

 8 years ago (27-12-2016)

employees sent me home without helping set up my phone. told me i'm going to be locked out for 48 hours and that "if i want help go to the MAC store in Lancaster" after i just drove home from west salem. On top of that the employees didn't seem interested in helping or explaining to me what was going on, I recommend AT&T hire employees that know what to do when they're at work. And of the devices their jobs are centered around.

 8 years ago (07-03-2017)

The service at the store was horiblr

 7 years ago (08-11-2017)

Stood in the store for 45 minutes plus, never aknowledged by the 18 year old behind the counter. Had a line of people waiting for over an hour.. Incredibly horrible location and employees.

 9 years ago (19-08-2016)

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