Auburn Dental Spa

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About

Our office provides a range of treatments to help provide relief from chronic head and neck pain as well as migraines.

Address: 1575 Professional Pkwy, Auburn, AL 36830, USA

Phone: (334) 821-2846

Website

State: Alabama

Zip Code: 36830

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Reviews

This has to be the best dentist office I have ever been to. It feels like a luxury experience. They give complimentary spa services during your dental appointment and even offer new patients free spa services. I couldn't even believe how nice it was. It blew my mind. I wish I could go back to the dentist more often!

 8 years ago (18-03-2017)

Note: This review was written a couple of months ago for Yelp!, but recently others have suggested I post it here. 

Let me start by saying that I would give ADS 10/5 stars based on Dr. Litkenhous and the dental hygienists. They are friendly, confident, and can put even the most nervous patient (me) at ease.

Below is my (looooong) reason for the subtraction of two stars and why I would give ADS 0/5 stars if it had not been for the people working on my teeth.

So, shame on me, I hadn't been to the dentist in 7ish years. I plucked up the courage to go because I got a full-time job and was able to get my own health insurance and dental plan, so I thought I might as well get my money's worth. (Haaaaaa!) It is important to note that I did not come off my old insurance (new and old being BC/BS of Alabama) until a month after being on my new insurance. This was in September and I got my teeth cleaned in December.

At the cleaning, I was told (shockingly enough) that I need a few crowns. I felt so comfortable there that I had no hesitation scheduling the procedure with them in January. I did not pay for my cleaning, insurance covered it. I was told insurance would not cover both crowns and given a sum that day to pay the day the holes would be drilled in my teeth and temporaries put in, in January.  

I arrive in January and pay. They charged me about $11 more than I was initially told, but whatever. No biggie. I get the holes drilled. I get my temporaries put in. I schedule an appointment to come back in 3 weeks for my permanent crowns. 

It is now one week before my final appointment for aforementioned permanent crowns. I get a call from ADS telling me -oopsie- I actually owe them A THOUSAND BUCKS. Because of a wait period for my insurance. Which neither I nor anyone I spoke to at work knew anything about. 

I called ADS back to see if I could do a payment plan because, um, this was kind of their fault. My mom has been a medical receptionist for more than 20 years and she even agrees that 95% of patients don't understand their insurance plans and it is up to the front desk staff to check these things BEFORE procedures are performed. You're not going to have open-heart surgery and then be told afterwards you owe a crazy amount of money! Of course I realize I can share in this blame, but it is their job. It's part of the services you expect at any medical/dental/health practice where insurance is involved.

Anyway, the lady I spoke to about a payment plan suggested I get a credit card. I wanted to suggest that she do her job, but I really am not the type to be rude or even complain during situations like this. BUT A THOUSAND DOLLARS. A different member of staff fed me some excuse that I know for a fact was a lie because, as previously stated, I simply asked my mom if it was true. I will say that even though the woman on the phone mumbles like she's got a mouth full of bee stings, both women I spoke to were friendly. One even seemed apologetic.

I normally receive an email requesting to write a review for the website after each visit, buuuuut I didn't this time. I was kind and patient, and will continue to be, but I think it's worth letting others know about this experience so they can be aware of what their insurance plan covers. (Which is probably a wise idea anyway.)

The worst part? You can't even see the crowns because they're in the back of my mouth.

 9 years ago (15-04-2016)

As far as spas go, it was alright. As far as dental visits go, I've never been more relaxed!

 10 years ago (12-11-2015)

I have been going to see Dr. Litkenhous for several years now and both he and his staff have been truly wonderful. The atmosphere is so inviting and the addition of the spa amenities has been fabulous. I recently had a facial there and couldn't have been more pleased. I would recommend Auburn dental spa to everyone!

 14 years ago (10-09-2011)

We have been going to Dr Litkenhous since we moved to auburn 6 years ago. Appointments are always done in a timely manner and are always a pleasant experience. "Dr Brad" (as my son calls him) even met us at the office one evening on a weekend to check on my son's teeth after my son fell out of his bed and hit is mouth on a toy truck. The front office staff and hygienists are friendly and very accommodating. I definitely recommend the Auburn Dental Spa.

 14 years ago (09-09-2011)

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