AutoZone

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Address: 2123 Spring St, Paso Robles, CA 93446, USA

Phone: (805) 226-8275

Website

State: California

Zip Code: 93446

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Reviews

This is going to be a long one....We are from Bakersfield, CA. We were on our way to the beach for my wife's birthday, when our alternator went out. I was originally greeted by a lady at the counter (forgot name) who was very friendly and helpful.  At first she went with me to check our battery, but could not get a reading on due to the low voltage, I told her it was an old battery, let's replace it anyways, purchased a new battery put it in with the tools they loaned me, but car was still not fixed.  The District Manager came out to the vehicle to take a look at it (Memo Cobarrubias) he agreed that it could be the alternator also, He called over another manger (Uriel) who proceeded to help me.  We realized at this time, it was going to be a little while.  Memo was leaving to Fresno, but offered my wife and family a ride to the park so they could hang out there while car was being fixed (honestly who goes out of there way like that anymore?) While they were gone, Uriel took out my alternator, tested it, verified was bad, got a new alternator, verified it was good and installed our new alternator. Uriel did all of this in the very hot sun and while he as actually off the clock. This Auto Zone exceeded my expectations.  They are the #1 example of customer service and in my opinion what it is to be just a good human being.  Thanks to all of the staff and Paso Robles Auto Zone!

 8 years ago (09-08-2017)

My GMC needed a headlight. I walked into Autozone in Paso Robles and was greeted by exceptional service. They were quick, efficient, and professional. Not only did they quickly find the right light-bulb, they offered to help me switch it out. I was very pleased with their service that I will continue to shop here.

 8 years ago (06-03-2017)

Associates have no knowledge and do not even offer to research or make phone calls to get the answer. Customer service is about going the extra mile and taking care of the customer. Doing what it takes to get the answer. We are coming to you because you are supposed to be the expert. This company needs to do a better job educating their associates or selecting who they hire to represent them. 

 9 years ago (07-11-2016)

Rude no clue what they talk about most the time

 9 years ago (21-04-2016)

Exelente

 10 years ago (05-07-2015)

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