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Banfield Pet Hospital

  1. Buckhead
  2. Atlanta Veterinary Care

Reviews, get directions and contact details for Banfield Pet Hospital

Banfield Pet Hospital

Story

Doctor hours may vary from hospital hours. Please call ahead in urgent situations to verify that a doctor is available before leaving for a hospital. Banfield Pet Hospital® - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan® can ensure ongoing preventive care for your pet, at every life and health stage.

Address: 3221 Peachtree Rd NE Suite 250, Atlanta, GA 30305, USA
Phone: (404) 237-7455
State: Georgia
City: Atlanta
Zip Code: 30305


Opening Hours

Monday: 9:00 AM – 7:00 PM
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
I thought the service here was great. Everyone was friendly and helpful. My cats had a procedure done that I didn’t stay for, but as far as I can tell, they were treated well.
7 years ago (14-03-2018)
WARNING WARNING/MONEY HUNGRY!!!!! First time visiting Banfield Pet Hospital for veterinary services and my dog and I received horrible service. From start to finish. Our Vet Technician Rayvon NEVER actually touched or interact with my dog nor did he introduce himself as he was more lack luster interested in pitching the "GREATNESS" of the Wellness Plan. Room 1 was dirty prior to our entry from animal fir floating around to the nose/licking marks on the door mind you this is a 9:30am appt so I dont know how dirty the room should be at the START of the day. After waiting to see the Veterinarian Dr. Arsema Samuel who did my dogs complete "exam" and administered vaccines in the back of the facility out of view "something different" finally entered the room to discuss my dog. I made my payment and proceeded to walk around the PetsMart store. I decided after comparing brands to get the injection Heartworm prevention, so I returned to the Banfield counter for further assistance. I was told from a staff member Joshua that it would be no problem to administer the heartworm prevention injection and was put into the same dirty waiting room as before. After waiting 15 minutes the Receptionist enters to inform me I would be charged an ADDITIONAL office visit as well as the charge for the actual injection. Granted I had been in the same waiting room not an hour prior. Receptionist seeing my shock seeks to ask Practice Manager KayOnna if there is something that can be done to offset the additional office visit charge, KayOnna offers to reduce the amount by half (lol). Suffice to say we did NOT get the heartworm prevention injection. This organization is MONEY HUNGRY. Horrible Experience, Disappointed In myself I ever allowed them to touch my dog.
7 years ago (23-03-2018)
Lost a urine culture, but never called to tell me. I had to call in and get the run around until the admitted they messed up. Only to ask if my dog still had symptoms. Of course she still has symptoms, nothing was done! I had to argue with them again just to get the culture done again free of charge. Absolutely ridiculous. If you love your pet take them somewhere that provides sound, thoughtful, and individualized care. Major medical pet insurance is only $10 or so more and well, well worth it.
7 years ago (14-09-2017)
I've never left this place without being extremely frustrated. While the staff may be nice, you'll hardly ever wait less than an hour for an appointment. Every time we go we wait and wait and then wait some more before we see the vet. When we got our dog neutered they gave him the wrong size cone to wear which then resulted to him getting to the incision & it getting infected prolonging the healing process. We've been going to the same location for about a year and a half and have had not one but THREE different vets. The Wellness plans may seem like a good deal but they're not and you cannot cancel until your year contract is up. To me its worth paying a little more for better care, service, and timely appointments. Very thankful that our contract just ended!
7 years ago (22-08-2017)
On December 15,2017, I dropped my dog Tony Starks off to be neutered . Our regular doctor, Dr. Wolfe, called out sick and the procedure was not done . The next day Saturday, December 16,2017, Dr. Trujillo performed the procedure . Saturday afternoon I returned to pick up my dog and they informed me they do not recommend the regular plastic cones for French bulldogs because of their short necks and snots, and directed me to buy an inflatable collar from petsmart . I did as asked and returned with the collar . After blowing it up , The Tech Nurse Akisha , went back to the back and put the collar on and returned back with my dog . After informing me the collar needed to be on for 2 weeks , I purchased the medicine required and left . Tuesday night (12/19/17) after coming home from work I noticed an odor coming from Tony. I examined him and the collar and after realized the smell was coming from the collar , I took it off . When the collar came off there was a green residue all around my dogs neck and was as blood stains . Frantic, I washed his neck and tried to clean up the wound sites , waited til 7am and called Banfield . After explaining what was going on, the nurse answering the phone informed me that the doctor had no availability and recommended me to drop him off . I let her know this was an EMERGENCY and someone should see me today and I wouldn't be dropping him off , she then told me to put the collar back on my dog so he wouldn't lick the incision site ; and would call me if anything was available . When I finally got the call for the appointment I was relieved . We arrived for the appointment and were greeted with looks of disgust and questions like "how did this happen" "what is going on" . Dr. Trujillo then informed me she needed to shave the site because it was like a diaper rash that wasn't getting air . I was then charged for the shaving and the medicine and then sent on my way as if this was no ones problem but mine . My dog was a happy , healthy , beautiful puppy before this and now he is hurting , and he looks so bad he can't leave the house . After being almost $300 in the hole over a situation the BANFIELD employees caused , the company decided to not cover any expenses although it was THEIR doctors who informed me to buy this special product and even put it on my dog . BEWARE OF THIS PLACE ! THEY DO NOT CARE FOR YOUR PET !
7 years ago (28-12-2017)
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