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Bank of America Financial Center

  1. North Pointe
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  3. Bellefontaine Neighbors Finance

Reviews, get directions and contact details for Bank of America Financial Center

Address: 9075 Goodfellow Blvd, St. Louis, MO 63147, USA
Phone: (314) 284-1680
State: Missouri
Zip Code: 63147


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Reviews
This is a mixed review. I have been coming to this location for about 6 years now. Your tellers are great, couldn't be happier with them when I get to the window. The problem is getting to the window... I come here to make deposits for my business. First, you cut the merchant drive up, then the merchant teller. Then you cut your hours during the week and on Saturdays. Now you have cut the drive through because "more people wanted to see the tellers up front" as Deryll explained to me. But every time I have been there since the drive through closed, there has been 1 teller working. I am aware people can deposit on their phones or ATMs but I cannot because I am here for a business. Now the days I am the only one working, I have to close my store for 45min to an hour and a half to stand in line at this bank. That's time and business that I am losing. It is also arguments I am getting in because people show up to pay and I am not here. This is in no way acceptable. I will not take it out on your tellers, they are wonderful and continue to be in the face of the anger they are getting from a lot of people. I know this will not effect how you choose to do your business. It's about profits, not people. At least give the tellers a raise since they are the face of the poor choices you make.
10 years ago (25-11-2016)
My father and I went through the drive up and received horrible services on Sat 4/19/14.. To begin they didn’t greet us like a normal banking establishment does. They didn’t ask him how he wanted his money back. They just said “Thank you Mr. ___ and have a great Easter.” My father was upset they sent back $400 in small bills when he wanted large bills back. I pushed the button to let them know they didn’t break his money down the way he wanted it. A man said “Send it back and we will give him large bills.” I sent it back and received the envelope back and gave it to my dad. An older lady came on the speaker very loud saying she’s sorry for the inconvenience and the money is coming back now. He took the money out and put the envelope down in my truck. We drove off and that was that. Later on I discovered the envelope had someone else driver’s license, bank account number card (with his savings and checking account numbers) and his balance receipt. It was past noon so the bank was closed. I called a friend who is a branch manager and he said put it in the night drop box or take it back Monday 4/21/14. Well to make a long story short my mother knew the man information I had. She returned it to him today. He said the bank tellers told him they gave him his information back. The loan officer did tell him they could freeze his account and gave him $20 for a new ID. He was very upset. I give this bank a bad review because they are SLOW and RUDE. Majority of the people have worked there so long they are comfortable. I could have cleaned this man out but that is not my character. I have been a check fraud victim and it was a nightmare. Sad to say it was with BANK OF AMERICA years ago. It took a new trainee years later to see what the problem was. I was happy this man received his information back and it was blessing my mom knew him. I would say do not bank at this location because they need to work on their customer service skills. This makes B.O.A look really bad. I hope corporate consumer services department obtains these reviews that are posted on the internet. I also hope they send the whole bank back through training because it is needed. All companies should do this that work with the public.
13 years ago (21-04-2014)
Workers are fantastic; always nice and professional. Location could use more workers though.
11 years ago (26-08-2015)
i love banking at bank of america
15 years ago (06-03-2012)
NO SUCH LOCATION.... does not exist!
17 years ago (18-12-2009)
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