Bank of America Financial Center

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Address: 656 Plainsboro Rd, Plainsboro Township, NJ 08536, USA

Phone: (609) 799-2992

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State: New Jersey

Zip Code: 08536

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Reviews

Worst Customer Service...Ever!
I have yet to encounter a dumber teller...apparently you need to have an account with the bank to get change for $20! 
I somehow managed to get out of there without breaking into a guffaw.

 8 years ago (31-08-2017)

If I could give no stars I would.
So upset with this branch. It's not the first time I walk in and it seems like I'm being pushed out of the building to use the ATM. I understand we're in 2017 but if I'm coming in to make a heafty deposit and pay my rent I expect to be helped by a teller not an ATM. I well aware on the functions of the ATM. I'm walking into the building to be served as a customer. I have other questions about my account that the ATM or online banking won't directly explain. I spent more time depositing money in the ATM than if a teller would have well served me. I'm upset about the service. Technology is technology, but customer service is valued. I just can't believe I was sent to the ATM with a deposit well over a grand. Maybe it's not much but that's way over forty bills depositing at one time. It's unsafe, time consuming and devaluing customer service by suggesting to go to the ATM. Twice. 
I don't like scandals but this is absurd to me.

 8 years ago (08-02-2017)

called before actually going,  the lady on call was really rude and impatient, worst experience ever, they really need to improve and learn to behave

 8 years ago (21-04-2017)

Horrible customer service and ridiculous policies to cater to ignorant staff instead of educating their staff.

 9 years ago (01-12-2016)

I've never had such a terrible banking experience. From the moment I walked in the door, I was greeted by rude staff or an attitude from every person I interacted with. I wanted to open a new bank account and was greeted by what I assumed was a manager of sorts who was condescending and dismissive. Checking in was a nightmare. Then when I asked one of the employees (who was standing around staring out the door) a questions, she just shrugged and said "I don't know, I'm not a banker". Meanwhile, the bank teller overhears this entire thing and doesn't even say a word. If zero stars were an option, that's what I would give this bank branch. TL;DR - Whole bank sucks. 

 10 years ago (12-09-2015)

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Bank of America Financial Center

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