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Bank of America Financial Center

  1. Rockridge
  2. Oakland Finance

Reviews, get directions and contact details for Bank of America Financial Center

Address: 6201 College Ave, Oakland, CA 94618, USA
Phone: (510) 273-5120
State: California
Zip Code: 94618


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Reviews
I bought a copy of Quickbooks Intuit from the Intuit website on 9/26 for $246.80, and that amount was listed as pending in my account. The next day I was charged an additional $6 and some cents from Quickbooks Intuit. I called them, and they said the charge was for shipping, because I'd ordered a CD. But I hadn't agreed to paying $252 and some cents for the whole package. I'd clicked on a form and filled out my info for a total of $246.80. But I figured that wasn't a big deal and told them it was ok. The next day, on 9/28, I was billed an additional $240 from Quickbooks Intuit. When I called my bank, Bank of America, they verified that there were 3 charges total, of the numbers I had a record of, and told me to dispute the charge with Quickbooks by calling them. Great job B of A. Quickbooks said they could refund the $240 charge, but that the $246 and $6 charges hadn't happened. Yet after my call, the online record showed the $246 charge being refunded, and the record of the $6 charge had been erased from my account by Bank of America. When I filed a claim with my bank on the $240 charge, the representative told me the extra $240 charge had been a way of refunding the incorrect shipping charge. She sounded like she was attempting to legitimize Quickbook's behavior. She also sounded like she was relaying death threats. I hung up and restarted the claims process. The next representative finished filing the claim and confirmed that Bank of America regularly deletes the records of transactions from my account based on hard to explain criteria. As a person with an Accounting Degree, I know Quickbooks is the most commonly used accounting software. Yet, the way it saves itself on a hard drive always seemed untrustworthy. In the end, I guess what I'm learning from this is that a primary mechanism for accounting white collar crime is 'loaning' money into a variable account, and then waiting to see how its sources and end point can be manipulated. This has affirmed my suspicions that B of A's often sketchy vibe is connected to real activity. It is much too difficult to keep a paper record of transactions in a B of A account. The B of A system is not designed for actual accomplished accounting from its users. There are regularly large discrepancies between what the ATM account check (day of) says, and what the account total for a given day is listed as later in the online record. The ATM and the online account need a pending transaction balance that includes deposits and withdraws added together and listed separately from the 'official and final' total, and the pending transaction balance needs to be updated exactly when a merchant lists the charge with Bank of America. Today, when a merchant lists a charge, that amount is deducted from the account total, while the charge pends. But based on my research, the rules for what is going on in an account are very complicated. Their current system does not list a difference between what is pending and what has been finalized (instead lumping pending transactions haphazardly into the account total with other effects), and therefore it is very difficult to actually tell what is going on in an account unless you are on the tech/software drip. Using the online system convincingly portrays an accurate account, but if you try to keep a record separately on paper without looking online, there is always some sort of complete discrepancy that magically barely makes sense later. Their system is designed entirely to be online, like all the new video games where players must be linked in and visible to hackers to be allowed to play, and if you try to make things work offline, the B of A perspective often doesn't correlate.
7 years ago (29-09-2017)
They have horrible customer service. They didn't even greet me upon entering. I couldn't even tell who the manager was. I was wait for about ten minutes and wasn't talked to by ANY staff until I had to walk to the white lady's office and she told me "oh the other lady is coming back". y'all suck ass.
8 years ago (31-05-2017)
Always a long line here! :-(
8 years ago (19-06-2017)
Expect to wait 30 minutes for a single teller on Saturdays
8 years ago (20-05-2017)
Like this one better than rockridge boa
11 years ago (31-03-2014)
Comment on this business

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