Barnes-Jewish Hospital

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Address: 1 Barnes Jewish Hospital Plaza, St. Louis, MO 63110, USA

Phone: (314) 747-3000

Website

State: Missouri

Zip Code: 63110

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Reviews

There's this thing called COMMUNICATION and it needs to be practiced. It's very needed and critical when a loved one is ill and receiving medical care. There's also the matter of COMPASSION. These are two issues I've experienced this last week from "some" of the staff.

 8 years ago (11-03-2017)

The staff at Barnes-Jewish Hospital is second to none. They are very caring and very professional. I received the gift of a liver transplant at Barnes and was in and out of the hospital in five days. The transplant team especially Dr Doyle, and my transplant coordinator Mellisa are truly miracle workers.

 8 years ago (01-03-2017)

My mother was transported here from 2.5 hours away.  Because we couldn't be there every minute we trusted the hospital to keep us informed.  They did not!  Not with updates, not with test results, not when they applied restraints (without consent), not when she hit milestones, tore out her IV or had the drain removed from her brain, not when she was transferred to other units, nothing.  If we weren't there in person or initiating calls(which usually required leaving a message and often didn't result in a return call) , we heard NOTHING.  Scans, procedures and tests were ordered (and pre-registered for) then when we inquired about the results we were told that they hadn't been done after all...with little or no explanation.  We found later that some had actually truly been done but we were misinformed.  Different doctors and nurses would give conflicting medical explanations and "opinions".  My mother suffers great confusion due to a brain injury...one of the nurses told her to "stop with the silliness".  We reminded her that it wasn't silliness, nor was it deliberate. Their pharmacy didn't stock a medication that she took daily so we were asked to provide it (and it's costly).  We were happy to do so.  When she was transported from Barnes to a rehab hospital, we reminded the hospital to send her medication with her.  They did not.  When we called to inquire they initially stated that she used all of it while she was there...then reminded us that it's very important that she stay on it.  Upon being advised that it was impossible that she used it all they "did further checking" and stated that it had expired while she was there and they threw it away....again stressing the importance of her to stay on the medication.  No one could explain why we weren't contacted that the medication was being thrown away nor were we contacted to provide more medication...especially since they had continued to stress the importance for her to stay on it.  Going without the medication is more acceptable than calling the family to provide more?  A family that was there on a regular basis and was willing to continue to provide it and even make a special trip if necessary.  Examples of this type are endless.  We, as a family, are horribly disappointed in the hospitals lack of communication, care and respect for patients and their  families.  We used to think so highly of Barnes.  By the way, would anyone like to see the picture we have of the ICU nurse sleeping at the desk for the majority of the morning?  I WENT BACK TO VIEW MY POST AFTER COMPLETION AND AFTER GIVING IT A 1 STAR THE SITE SHOWS THAT I RATED IT A 2.9 STAR AND EDITING WOULD NOT REFLECT THE ACCURATE RATING.

 9 years ago (24-11-2016)

The worst wait I have ever experienced.  Got to the er at 430. It's now 9 and still have nother left the lobby.

 8 years ago (08-03-2017)

Surgeon was great. Most nurses are very good and very nice. When wife was having major Nero surgery no one let me know any thing for over 4 hours. Also I was with her up until time for her to go to the OR, no one could find a vein for the anastasia, took 10 trys and still could not get it before she went to the OR. Cafeteria staff for the most part are just not nice or helpful. Slivia in the gift shop is one of the nicest people I've ever met. Siliva is the brightest star in this other wise dark sky. If it had not been for having the best serguon in St. Louis only at this hospital we would never have been here, never. There is little to zero communication hospital wide here, and what communication there is is 97% incorrect. 

 8 years ago (12-03-2017)

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