Barnes Professional Limousine Service

Reviews, get directions and contact details for Barnes Professional Limousine Service

Address: 3850 Walker Blvd, Erie, PA 16509, USA

Phone: (814) 449-0274

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State: Pennsylvania

Zip Code: 16509

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Reviews

Buyer beware - this company's word and their fine print are in complete contradiction to each other.  Do not take them at their word because they reserve the right to add hundreds of dollars to your bill after the fact.  I spoke with Matt, who misrepresented charges and details, and billed me for something different.  Then told me I could appeal to management, but guess who called immediately after I sent my email?  Him.  Not even honest enough to admit he just didn't care about what was right.  What is legal is more important than doing what is the right thing to do.  I would strongly suggest dealing with a company that is honest.  Ruined this event for us.

 9 years ago (07-11-2017)

NEVER NEVER NEVER use this company.  My overall score would be minus 10 if possible!  The idea of Customer Service is totally alien to the man who runs it.  Indeed, he threatened to sue me if I gave a bad review of this company!

Do not rely on any verbal conversation or promise Barnes may have made because he will repeat over and over, “you signed the contract” and that contract did not contain the correct vehicle that I requested.

On August 19, we were having a small family reunion with a revered elderly aunt.  I called Barnes Limo and described the situation:  my aunt is in her 80s, has had a stroke and we needed a limousine for 8 that was low enough for nieces and nephews to help her in and out of the seat.  He assured me that he had such a vehicle for us.

The day before I was leaving town (and thus not have access to my computer), I thought I was finalizing the arrangements.  I reminded him that we needed an 8 passenger limousine and that we had a disabled passenger.  He sent a very difficult-to-read, fuzzy contract.  Barnes did not listen to me and later rudely said, “I talk to hundreds of people a day,  how can I remember what you asked me for?”

If you EVER choose to do business with this company, READ EVERY WORD OF THE CONTRACT THAT HE SENDS YOU.  Do not rely on any verbal conversation or promise.  This company is disrespectful and cares nothing about repeat business.

The morning of our outing, the vehicle we were presented with was a dirty, smelly, worn-out VAN.  When I told Barnes that this was not what I had asked for, he rudely told me that if I cancelled, he would add another $500 charge to my credit card!

So, my aunt, who desperately wanted us to have a good time said, “let’s go ahead.”  My brothers had to physically lift this dear lady into and out of the van and she was a trooper throughout it all.  Here's a picture of what she had to endure at the various wineries.

 9 years ago (28-08-2017)

I have used this service in the past. I have been very pleased with the limo provided and the service. I have become good friends with the owner since then, Matt Barnes. He is a stand up guy. I would suggest if your looking for a limo to look here first because they will treat you right and be very fair.

That's 8-18-2017

 9 years ago (20-08-2017)

Booked for an out of town guest to be driven to the airport. Last minute and great customer service!!  Joel was an exceptional driver and extremely well mannered. Thanks!!!

 9 years ago (13-10-2017)

They are way over priced. I was told I was paying $90 an hour plus a 15% service charge and 20% gratuity ( plus we have our driver an extra $40 tip in cash ) I had scheduled pickup at 4 on and drop off between 630-7 I was dropped off at 621 pm and they charged me until 7:10 pm which they then charge a full extra hour for costing us an additional $122! I called and talked to the owner and he said that he respectfully couldn't do anything. Make sure you read the fine print!!! They charge you from the minute they leave the warehouse until the driver gets back to the warehouse!! It cost us $505 for having the limo service for 2.5 hours! I will never be using this limo service again and neither will any of my friends or family. I am extremely disappointed.

 9 years ago (21-08-2017)

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Barnes Professional Limousine Service

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