Barneys New York, Copley Place

Reviews, get directions and contact details for Barneys New York, Copley Place

About

Flagship

Story

As Sarah Jessica Parker once told Vanity Fair, "If you're a nice person and you work hard, you get to go shopping at Barneys. It's the decadent reward."

Address: 100 Huntington Ave, Boston, MA 02116, USA

Phone: (617) 385-3300

Website

moc.syenrab@yelpoc-ofni

State: Massachusetts

City: Boston

Zip Code: 02116

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews

Beautiful store, poor customer service. My wife and I are in our early 30's and we occasionally come down to Boston to shop. We went into Neiman Marcus & Saks, and all sales associates were very helpful and attentive. The sales associates at Barneys completed ignored us. I'm not sure if they assumed we didn't have money because we were both dressed casually (shorts and polo shirt). I came in to sample some of the niche fragrances that Barney's carries, and when I say I was ignored, I mean it was as though I wasn't there. There were plenty of people that could have helped us, and I watched them doting over several of the better dressed older customers in the store. It's a shame as we had money to spend! We got fed up after about 15-20 minutes and left. 

Maybe we will try heading in there next time we come into Boston to give it a second chance, but for now, I am pretty disappointed with their level of customer service.

 7 years ago (21-08-2017)

If I could give 0 stars, I would. I bought a pair of Manalo heels, exclusive collection, from Barney's for my WEDDING DAY. I only wore the heels for two hours ( the ceremony and photo shoot). I changed into flats for the rest of the day. Upon my arrival, I discovered that the shoes were ripped, although I was using them very carefully and I even used heel protectors to walk on the grass. I went to Barneys to figure out a way to handle this defective product- I am not going to speak about how rude she was to me, but I ended up dealing with the manager. I am VERY disappointed to hear that BOTH Barney's and Manalo are not able to even FIX it. I didn't even ask for a return or refund my $1,085 shoes. I own many designer shoes similar and more expensive/ delicate than these shoes and I have never experienced anything similar to this. This will be the last time I will ever buy through Barney's or Manalo. Please be careful with these types of shoes as Barney's will not be able to help in ANY way at all.

 7 years ago (27-07-2017)

A lot of the clothes here are wrinkled which does not encourage me to buy the clothing. I saw many clothes that I liked here, but the quality was missing thus I didn't purchase the items that I wanted. Upon close examination, the stitching of the clothing is awful. The material of the clothes is also very thin; it feels as if it could rip easily. I won't come back to this again

 8 years ago (03-04-2017)

I had bought a striped wrap dress for a nautical themed party and it looked great till the end of the day when it looked like crap the blue stripes started to get fuzzy and went into the white stripes so, I went to exchange the dress for a solid black. Well I went to the counter and spoke with Greg wow how rude he was. I really couldnt believe how unfriendly he was..it really ruined my day of shopping

 8 years ago (19-03-2017)

I love Barney's New York and miss the Chestnut Hill location.  The styles are out of the ordinary, very European, funky, unique and the staff has always been service oriented and solicitous of customer needs even if shop there infrequently.  Once my teen daughter loved a ring we saw there. I was short so they held the item for few days until I could return to purchase it. My daughter was thrilled. The quality is super( I still wear cashmere sweaters  purchased at Barneys in the 80's!!!) and the sizes are perfect if one is petite like me.  I love the fashion selections as well. The sales are the best in town!!!
The staff is knowledgeable and friendly too.  I do not shop a lot but if need to make a special purchase I head for Barney's New York!!!!  You will not be disappointed: The best shoe department around town!!!

 9 years ago (19-11-2015)

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