Barton Chevrolet

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Address: 800 Auto Park Pl, Newburgh, NY 12550, USA

Phone: (845) 201-5234

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State: New York

Zip Code: 12550

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Reviews

Loved our salesman, Phillip!! However, the finance manager needs to get his act together. Lost a copy of our phone bill that we texted him, and then proceeded to bring in a hard copy the day of the final paperwork for proof of address.. We waited about four or five days to even hear anything back about the car we looked at, until the owner's son had to get involved. He was extremely helpful and finally answered all of our questions after my husband called non stop. I must say when my husband bought his truck from here the sale was quick and everything was handled phenomenally. I wish i could say the same for the equinox we just purchased.

 9 years ago (21-03-2017)

My 2014 Impala Limited is still under CPO warranty. Traveling late home from work my front tire (Goodyear) Steel belts shifted on half of the outside edge of tire. Put on spare. the next day I bought snow tires. I made a appointment with Barton for the next day. The appointment was for oil change, replace tire and check for a strange noise my brake pedal is making and uneven wear of brake pads. Upon arriving the service manager pulled out some form that stated the tires will not be covered over 36,000 miles, and if so it would only cover 20% of tire. My car has 36,400. NOTE: (Example) if the dealer purchased that tire for $125 and sold it to me for $200 minus the 20% you still make a profit of $35. THINK. Now I have to get another tire on my own. Not the way to take care of the customer! Next, my brakes there is a strange sound as I press and depress brake pedal. Came back to tell me can't hear anything. Of course I said.  When I purchase the snow tire the previous day the mechanic told me that the brake pads are wearing uneven and stating there is some mechanical problem a should be covered under warranty. Again service manger weaseled his way out of covering any problem that occurred. But yet he was able to charge me $50 to take off the tire and tell he will not fix under the warranty. I had to pay for a car that is still under warranty. This is NOT RIGHT. This is my 4th Chevrolet I purchased in a row. Guess what, I will not buy another. I will be in the market this spring for a car for my daughters. NOT again!

 10 years ago (23-12-2016)

This the nicest dealership! 
Great service and service area. And great deals on cars.  GO! 

 9 years ago (23-04-2017)

Very satisfied. The service department is clean, convenient and friendly. I have bought 2 trucks here. I'll definitely be buying a third.

 9 years ago (04-04-2017)

worse.  experience.  ever.
where do i start?  accident happened on 2/10/17.  i choose to send vehicle to Barton as thats where i leased the car from and they have their own body shop.  
3/1/17-went to pick up car and noticed one of the rims was damaged but not replaced.  paid deductible and said i would be back on the weekend to pick up, Mike said he will let me know when to bring back to replace the rim.
3/3/17-went to pick up car with wife and noticed inspection was expired so did not want to take car and risk ticket.  was going to make arrangements with barton to do inspection but wanted to show wife work.  while looking noticed there was damage on the read bumper not fixed?!?  left key with shop and told them i will call back monday and also notify Allstate.
3/5/17-spoke to Mike and Allstate and relayed my findings.  mike said he will fix and get inspection done.
3/9/17-spoke to mike and he said car was ready.
3/11/17-went to pick up car and NO INSPECTION DONE?!?!  took car and went to another place for inspection.  its been a month, how much longer should i keep the car there?  
cannot wait to end this lease and give car back!  always something with Barton, can never get a seamless transaction complete.  How do you miss all this damage?  now I'm nervous that there may be more damage under the car or under hood?  one month later for all work to be complete!
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 10 years ago (11-03-2017)

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