Batteries Plus Bulbs

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Address: 101 Mt Hermon Rd, Scotts Valley, CA 95066, USA

Phone: (831) 515-6793

Website

State: California

Zip Code: 95066

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Reviews

I ordered online to get the discount and when I went to pick up the battery, it was a bigger size than the one I was replacing.  I had been particularly careful on this as I had the same experience once before.  I believe that the website needs to be clearer on the description of what is being ordered, perhaps to show the dimensions and terminal placement to facilitate the proper selection.

Fortunately, the bigger battery would fit and since I had ordered it for the higher CCA rating, I was pleased with that.  Overall, the local store staff were great, the website OK.

 8 years ago (14-05-2017)

A+! The employees are very squared away ant thorough. Immediate friendly service. Thank you.

 8 years ago (27-06-2017)

very easy to do business with.  placed my order on line and was notified when the unit arrived at my local store. went in and it took all of 2 minutes to process the transaction.

 8 years ago (20-05-2017)

Fast service and really helpful. Everyone was really nice and the price was he best I found for a new car battery.

 8 years ago (08-05-2017)

Based on past disappointment and frustration, I called ahead to see if they still repaired iphone glass, if a repair guy was in and available (there is often not), and if so was that guy was backed up (I know they get backed up and the wait time can be super long here). The young kid who answered the phone sounded painfully, tragically bored. He could hardly find the energy to speak with me. In response to my first question, "Do you still do iphone glass repair?", I got no response...for minutes. I couldn't tell whether he'd put the phone down to find someone or if  he was slowly thinking about whether it was a "yes" or "no" answer. ??  I asked several times over the next few minutes, "Hello?"   "Are you there?"  "Are you thinking?"  "Hello hello?" etc.  He finally uttered words: "89.99"  Um, ok. I guess that's a yes. We work through my other questions, which pain him to answer--he mumbles, he utters monosyllables. I can't believe they let this guy answer the phone. If I hadn't been to this store before, I'd never bother to go in. I have a bad feeling, but I try to trust the information: bored kid says the repair guy is in and not backed up. I jump immediately into my car, drive straight to the store and...surprise! New story, from the older man working the counter: sorry, two of three repair guys are out today (this place *always* seems to be missing people, it's why I called!), and there are 3 things ahead of me. It will be 3-4 hours. RRRR! This is WHY I called!! Instead of saying, "I'm sorry you weren't told the situation more clearly here," the older guy instead says, "I wish we didn't even have to repair those darn things! Everyone is always in such a hurry for them. We get teenage girls in here who want them in 5 minutes."   What?! I have not asked for this in 5 minutes...I'm not an impatient teenager...I'm a working, busy adult who has tried to call ahead to get proper expectations set and plan my time accordingly. Old guy's response, "Well things change. I was out to lunch, but all that probably happened after you called."  Maybe all that work came in during the 10 minutes it took me to drive there, but I'm guessing not. After years of being a loyal customer here, I'm really done with this place--they are always missing people, service is insanely slow paced, and I can't even find a workaround by calling ahead. I see someone cares enough to respond to these reviews, but also hasn't done anything about "brain dead" guy (surely the same kid who answered the phone) since the review complaint about him 4 months ago.

 8 years ago (24-05-2017)

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