Integrity Automotive Service, Inc.

Reviews, get directions and contact details for Integrity Automotive Service, Inc.

Address: 107-A Whispering Pines Dr, Scotts Valley, CA 95066, USA

Phone: (831) 439-9631

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State: California

Zip Code: 95066

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Reviews

I am a professional mechanic by trade, but I did not have the time or space to do the wheel bearings on my truck. I never like to have other people working on my truck, but they did a great job, were knowledgable and easy to deal with. Priced way better than the dealership as well.

 8 years ago (14-06-2017)

Honest work, friendly employees and they care about their customers. Best  express service around too. In and out lickety split. Thanks guys!

 8 years ago (26-05-2017)

They are friendly and I think they are good mechanics, but they lied about windshield fluid. I tried once to have my oil change which they did and notice that they used plain water to fill up the windshield washer reservoir. I asked why not washing fluid? They said that if it only needs to be topped off, that they use water. That’s wrong because they cannot see the reservoir to know the level. I was watching and had to tell them to stop. I drive to the snow a lot and do not want water that will freeze; also washer fluid keeps my windshield clean.  Giving them one start for not using washer fluid.  I had to drain and re-add good fluid when I got home.

 8 years ago (16-02-2017)

Great service! I had the unfortunate experience of my car breaking down near Scotts Valley on my way to a family event. I later decided to take my car to Integrity Auto after reading positive reviews online about them, being as I was from out of the area. They assessed my car and gave me very bad news. My A/C had been blowing warm air, which had to do with the compressor and condenser breaking, along with most connecting parts and metal fragments started to travel throughout the engine block. This disastrous diagnosis if gone unrepaired would cost me my entire vehicle so I didn't have much choice. The entire job cost upwards of over $2500.00!! This was a common error in Honda CR'V's. My car was repaired and I drove home several days later.

The impressive part of the story happened about 5 months later when I noticed that my A/C was blowing warm air again. I immediately began thinking the worse and called to schedule an appointment with Integrity during my next visit in the area. I assumed that it may have been connected to previous repairs and was frustrated that this was still an issue. The staff treated me very well and determined that the valve they needed to replace was not listed under the previous repairs or the one-year warranty. After being quoted about $250.00, they subsequently waived the entire fee, saying that I had spent enough money with them the last time I was there! I couldn't believe it! A very generous gesture that I will never forget. Thank you Integrity Auto!

 8 years ago (31-03-2017)

Came here for a smog check, that was fine, they were helpful and such. I came back to my car and a cigarette case was open and two were missing. An otherwise 5 star service was brought down to a 2 because of two measily cigarettes stolen. Guys, if you're going to steal something like that, at least close the pack and put it back where it was, I wouldn't have noticed and given a 5 star review.

 8 years ago (28-01-2017)

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Integrity Automotive Service, Inc.

Reviews, get directions and contact details for Integrity Automotive Service, Inc.

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