Bay Ridge Animal Hospital

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About

A small multi-doctor practice, Bay Ridge Animal Hospital has been serving the Annapolis area since April of 1994.

Story

-A small multi-doctor practice, Bay Ridge Animal Hospital has been serving the Annapolis area since April of 1994
-We practice aggressive medicine and offer a full complement of ancillary diagnostic equipment including Ultrasonography, X-ray and a modern in-house laboratory
- Our surgical suite is used for soft tissue procedures and accommodate a diversity of surgical cases

Address: 2246 Bay Ridge Ave, Annapolis, MD 21403, USA

Phone: (410) 268-6994

Website

moc.liamg@latipsohlaminaegdiryab

State: Maryland

City: Annapolis

Zip Code: 21403

Opening Hours

Monday: 8:00 AM – 7:00 PM
Tuesday: 8:00 AM – 7:00 PM
Wednesday: 8:00 AM – 7:00 PM
Thursday: 8:00 AM – 7:00 PM
Friday: 8:00 AM – 7:00 PM
Saturday: 8:00 AM – 1:00 PM
Sunday: Closed

Update Info

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Reviews

We’ve been taking our dogs to BRAH for less than a year but have been very impressed with their efficiency, compassion, warmth and their transparency with pricing. Always easy to schedule and change appointments as needed. Highly recommended.

 7 years ago (19-04-2018)

Great service. They've done great work for my dogs and they aren't trying to rip you off.

 7 years ago (15-05-2018)

Dr. Wozinak was extremely rude to me when I took my dog in for a routine checkup. My pup is very friendly and NEVER scared of anyone, including vets. But he wouldn’t go near her without me forcing him which should have been the first red flag. She answered all of my concerned and important questions about medications and a possible surgery my dog may have needed as if I were an idiot child that she didn’t feel like dealing with. She spent all of 5 minutes with us even though there were no other patients in the waiting room. When I spoke to my dad about it, he confirmed that Dr. Wozinak was rude and belligerent to him as well. I’m definitely taking my dog elsewhere next time.

 7 years ago (08-01-2018)

I always feel stuffed when I leave there it's a good thing

 7 years ago (29-01-2018)

Have been taking our dog there for 3 years. Took our dog there this fall for a flu vaccination. We just wanted a flu shot. Was told they "had to give our dog a full exam" in order to give the shots, even though she just had an exam 5 months ago. OK. Our dog does get agitated at the vet, so the doctor (new doctor) was only able to give the flu vaccination during the visit, and was unable to give any sort of exam. Literally gave the flu shot, and nothing else. Took 2 minutes at the most. Clinic, including Dr. Longo, completely unwilling to waive the $55 "exam fee", which is separate from the $67 flu shot (most expensive of the 4 other clinics I called). I spoke to several people at the clinic until finally speaking with Dr. Longo. I simply asked if there was any way to waive the $55 exam fee since there was no actual exam done. I understand the reason for not being able to do the exam was because my dog is considered "aggressive", but why am I paying for a service that wasn't completed? She couldn't  care less, didn't care to show any empathy whatsoever, and immediately offered to transfer our records to another clinic. Great customer service! In addition, they were steadfast in adhering to their "policy" of charging us ANOTHER $55 for another "exam" for the 2nd portion of the flu vaccination, regardless of whether or not an exam was done or not.

Bottom line: couldn't care less about being ethical and charging for what was done, and super quick to tell me "if you don't like it, take your business elsewhere." 

The right thing to do would be to not gouge me for money, and maybe make an effort to keep a client. At the minimum, work with me a little. The wrong thing to do is to just "stick to your policy". 

I am not an unreasonable person, and do not write reviews hardly ever. Just want it known how this clinic treated this former customer. Plenty of other Annapolis area clinics.

Re: Owners response below - Again, totally understand your concerns with being able to safely give an exam. Which is why your doctor didn't give an exam. She came in, gave the shot, and did not do any of the things you mention below. That's the point, you charged us $55 for an exam that didn't happen, intended to charge us another $55 two weeks later for the same thing, and were completely unwilling to reduce the charges or work with us. Give me one other business where you get charged for services not received, but just because you wanted the money. Really, what was the point of charging us? As nice and caring as you make your responses online look, you and the practice manager were the complete opposite when speaking with me on the phone. I tried to reason with you, you tried to get rid of us. I get it, save face in public. Just bad business practice, but hey, it's your business. 

And we did consult with other practices, and they said what you guys are doing is borderline unethical and that we should report you to AAHA which we intend to.

Thanks for the response.

 7 years ago (02-01-2018)

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