Benjamin Franklin Plumbing

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Address: 0000 St, Iowa City, Ia 52240, Iowa City, IA 52240, USA

Phone: (319) 337-7377

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State: Iowa

City: Iowa City

Zip Code: 52240

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Reviews

They came in.  Fixed my problems.  Pulled out their tablet, found every reason they could...according to their "book", to charge me exorbitantly and handed me the bill.  They were way out of line.  Will never call them again.

 8 years ago (02-03-2018)

I'm torn, Iowa City.

If you go with Ben Franklin you will get the double-edged sword of franchise businesses.  On one hand you will get incredible customer support and service.  On the other hand you'll be charged premium prices and be serviced by technicians who are skilled in the art of the up-sell.

We returned from the weekend to find our water-heater wouldn't stay lit.  The problem was probably the Thermal Coupler (a $15 part tops), but I figured I wouldn't risk it and called a professional.

Almost every other plumber in town said it would cost $80 bucks with parts and labor.  Almost every other plumber in town was also booked, and most of them sucked on the phone.  When I called Ben Franklin they were extremely polite, courteous, and helpful.

Here's the downside, though.  When Lance, our plumber, arrived he informed me that it would cost about $150 to fix the heated based on their "guaranteed price scale."  He also skillfully pitched a number of replacements (over $1,000) and personal service plans.  The price was too high, but I didn't want to wait until morning when other plumbers could get there, so he fixed the part in about 15 minutes.

Lance was great.  He was informative, and after he fixed the part he showed me a number of things that would be factors in finishing our basement.  Yes, he tried to sell me more than I probably needed though this experience, but I can't fault him for this and he did his job extremely well. 

Ben Franklin was courteous, professional and quick, but I really just wanted some dude in grimy clothes to show up in a pick-up, fix the part and charge me $75.

Weigh your options, if quality, timing and courtesy is a MUST then go with these guys.  But if you're just looking for a reliable and affordable guy with a wrench, the price may not be right...

 16 years ago (26-10-2010)

Extremely expensive, reasonable service.

 11 years ago (17-09-2015)

Overcharged replacing toilet tank handle/flopper set. They scratched off the original price and put an overpriced figure. Invoice does not include part maker and warranty document. Everything was hand written. Very dishonest!

 17 years ago (26-04-2010)

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Benjamin Franklin Plumbing

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