Berkeley Honda AutoCenter

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Address: 2627 Shattuck Ave, Berkeley, CA 94704, USA

Phone: (510) 843-3704

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State: California

Zip Code: 94704

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Reviews

The service and parts here is terrible. After going here several years, finally have to go elsewhere after a history of being overcharged and told that I needed unnecessary repairs. The last straw was bringing in my 2001 accord for a routine oil change and being told that I needed the timing belt repaired because there were 'cracks'. I declined, and while waiting for service, I looked up on my personal spreadsheet of former repairs and saw that this repair was done 3 years / 20k miles ago at a different honda center (the $800 repair is supposed to be every 10 years or 100k miles). After telling the service rep this, he "talked with the mechanic" and then said that I didn't actually need the service because the cracks were parallel and not diagonal. What a load of BS. I started going here because I used to think it was best to go to the dealer to get repairs done. But I just can't bring myself to go here again after that. They also charge significantly more than they should for most repairs. I'm glad to be done paying too much for unnecessary service.

Update: I took my car to a different service place (an honest one) and found the rear breaks were 4mm, even though they had been replaced less than three months prior, at berkeley honda. The dishonest berkley honda service must have used the cheapest break pads in existence, solidifying them as ABSOLUTELY DISHONEST.

 8 years ago (19-09-2017)

Google won't give me enough space to go into detail on why I found this place so toxic. The jist of it is that, while many of the lower level employees here were quite friendly, my "service advisor" Rory and his boss, the on duty manager, were both extremely defensive and dismissive when I asked basic questions about pricing and promotions. I took my car here for a simple service, 4-wheel alignment, and I'm left wondering if I can even trust them to have performed the service. Based on the way they treated me I wouldn't be surprised if they had just kept my car for 3 hours and printed out the bill. Check out their reviews on yelp for specific examples of Rory's unprofessional conduct.

 8 years ago (16-08-2017)

Go to El Cerrito Honda instead! The worst customer service experience I have ever had was with their service department. They kept me on hold for 10-20 minutes at a time, they disconnected me, they lied about the services they offer, they said they would call me back and never did. I dealt with this for two weeks then finally called El Cerrito Honda. They booked an appointment for my request in less than 2 minutes, and the repair was complete in less that 6 hours.

 8 years ago (01-08-2017)

Rude and not true to their word. Will never go here ever again.

 8 years ago (01-07-2017)

I took my Honda Civic here because some of their services were slightly cheaper than Oakland Honda. I called ahead to check prices and coupons and the rep, Eric I think, was so courteous and helpful!

But some of the services are slightly more expensive than Oakland, so I recommend you doing your homework. However, it was quick, easy, and painless.

 9 years ago (13-05-2016)

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