Best Buy

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Best Buy - Tropicaire

Address: 7751 Bird Rd, Miami, FL 33155, USA

Phone: (305) 267-9913

Website

State: Florida

Zip Code: 33155

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Reviews

Not the best experience. It feels nothing like the old Best Buy. Everything is piled up poor selection many items are missing or out of stock.
I went to buy computer accessories like hard drives and they had shelf after shelf empty of stock.
They still have a good selection of open box and clearance items available but their discounts aren't as great as they used to be.
Overall it feels like a store on its way to go out of business or I discount reseller not the top retailer of electronics.
The best way to use Best Buy is shop online for their deals and have it delivered to the store or ship directly to your home and avoid having to go into that depressing storefront.

      
      
      
 9 years ago (21-12-2017)

I would give the person who helped me in the phone area 5 stars. He gets top ratings from me for the time and attention he gave to me about my phone. He was very knowledgeable and super easy to work with. 

However, I can't say the same about the store. They didn't have several items I was looking for that were advertised. Lots of employees wandering all over, but when you need one there's no one around, or they can't answer your question.

It's a hit-or-miss. The 3-star rating is not a '2', because of the great service I received in the phone area.

 9 years ago (04-12-2017)

Wow, best customer service I've ever received. The saleswoman was really, incredibly amazing and knowleagable about what I was looking for. Her name was Lilyana. I have no words for her attention, her customer focus problem solving. She was excellent. Very happy to find her. For sure I'll come back and ask for her help in future transactions. She rocks!!!!

 9 years ago (14-11-2017)

The custumer service is wonderful. We were help by lazaro and he explained everything very clearly so we understood. He took time to show us and compare every model until decided which was the best for us. He did a great job. Thank you.

 9 years ago (19-11-2017)

No help.  Ask someone to call someone for me they told me find someone in wireless (which had a line 12 deep) all the while talking to the cashier not caring.   Walked out and he didn't even ask if I got help.

 9 years ago (15-12-2017)

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