Best Buy

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Best Buy - Walker

Address: 3410 Alpine Ave NW, Grand Rapids, MI 49544, USA

Phone: (616) 785-6779

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State: Michigan

Zip Code: 49544

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Reviews

Earlier today, around 7-7:30, I went in to purchase a printer. I have always gone to Best Buy and trust the store, employees, and their products. I found my way to the printers and had picked out 3 potentials. I was just going to narrow my choices down myself, since there weren't employees nearby and it is not a super big deal. Then one of the employees, who is with a customer, says he'll help me next. He repeats this several times, while still with his previous customer. I found this pretty rude, although he had good intentions. I wait probably 5 minutes and have pretty much decided and am ready to go, but then another employee comes over and asks if I have any questions. His name is Kyle, and he was very helpful and nice- he also wasn't with a customer. He helps me decide on the right one based on what I'll be using it for and from. As we're finishing up talking and about to get paper and check out, the first employee comes back and obnoxiously hovers over Kyle and myself. Kyle politely says that the first employee can continue with me to check out, and nameless employee (I didn't see his name badge) does so. All the while he asks me inappropriate personal questions and is increasingly making me uncomfortable. He says several times that he "would like to take me to dinner" and I find ways to politely decline and try to just get my printer and go. (We did not have any conversation until he was ringing me up at the register and I gave no indication that I was interested in him). As I was leaving I felt totally objectified, and was shocked and annoyed at the employee's behavior. Perhaps acting that way is okay with some people, and I'm sure some women would appreciate that, but I was offended. I came here to get something I need, and have some guidance, as needed, from people that have more knowledge about the products here than I do. Kyle did a great job helping me, and if it weren't for him I would rate this store at a 1 because I was that unimpressed. There is a time and place for flirtatious behavior, and it should not be at your job, with a customer, especially if it causes you to be rude to other customers or your fellow employees. I am still upset about the way I was treated and the way one employee in particular acted- childish and rude. Best Buy needs to go over appropriate behavior for employees.

 8 years ago (23-05-2017)

best buy employees never leave you alone. if you can get them to go away long enough to find what you want it's good though

 8 years ago (18-06-2017)

I have always received good customer service in all the Best Buy stores I have shopped at in the U.S. A. The employees are friendly and helpful. The Geek squad protection has been beneficial when purchases have needed to be fixed or returned.

 8 years ago (12-06-2017)

I've always recieved one on one help at this location. The team members here hook me up with the best deals and are very very patient with my little technology knowledge! I will come to this location anytime I need help. Other best buys have treated me like a customer. THIS Best Buy treats me like a friend!

 9 years ago (17-02-2017)

Don't even bother calling them. I was on hold for 20mins. No one will ever answer.

 8 years ago (22-06-2017)

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