Best Buy

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Best Buy - Brentwood

Address: 6600 Lone Tree Way, Brentwood, CA 94513, USA

Phone: (925) 513-4995

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State: California

Zip Code: 94513

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Reviews

Best Buy used to be my favorite store. Unfortunately their prices are usually higher than Amazon. But, in a pinch they work well and the service at this store is fantastic.

 7 years ago (04-08-2017)

First off the main issue is that when buying a Samsung S8 they should warn you that it will not be compatible with late model Toyota or Mazada. This is a major S8 issue that they should be aware of, but when I showed them the information they said that it was my fault for not knowing this and buying the S8. So they refused to take the phone back without charging me the restocking fee. The sales associate obviously felt bad that her manager refused to give basic customer service. I suggested that they might want to post a sign about this major issue with the S8 but he laughed at me and said that the phone not being compatible was my fault and BestBuy had no responsibility. So essentially they made $35 off of me and cost me almost 3 hours of my time. I will never buy from them again after such poor service and unprofessional behavior.

 7 years ago (01-07-2017)

Great customer service representative very helpful and knowledgeable about products being sold.

 7 years ago (17-07-2017)

They've improved a lot in the nine years that I've been here. So glad they got rid of those horrible rebates that made you pay extra taxes on everything and wait forever to get your money back. 

 7 years ago (05-07-2017)

My husband and I love to go to Best Buy to buy our electronics.  We go only to interact with one of the finest sales people we have ever come across.  Her name is Tonya and she knows her stuff.

 8 years ago (27-02-2017)

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