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BEST WESTERN PLUS Inn Scotts Valley

  1. California
  2. California Lodging

Reviews, get directions and contact details for BEST WESTERN PLUS Inn Scotts Valley

Story

At the Best Western Plus Inn Scotts Valley you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Inn Scotts Valley will stand out among other hotels in Scotts Valley,CA. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Inn Scotts Valley will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.

Address: 6020 Scotts Valley Dr, Scotts Valley, CA 95066, USA
Phone: (831) 438-6666
State: California
City: Scotts Valley
Zip Code: 95066


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info
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Reviews
My husband and I reserved 2 nights at this hotel. We got in late and that night I noticed a strange smell in the room but thought maybe it was coming in from outside. The next morning we got up and went out, when we returned after lunch the smell had gotten stronger. We notified the front desk and they came up and confirmed that there was something smelly on the carpet behind the nightstand. They checked to see if we could change rooms but said they were almost full so all they could offer was some carpet deodorizer and a discount. We left, they deodorized the carpet, and when we came back the room smelled strongly of carpet powder but was at least bearable to finish the stay after we aired it out for about 30 minutes. I was very disappointed when we checked out and the discount was not applied as offered. The stinky room had definitely put a damper on our weekend getaway, and although it was not the hotel's fault that someone had left something on the carpet, our experience was definitely not as relaxing as we had hoped because of it.
7 years ago (19-02-2018)
Room was disgusting-wreaked of smoke, pubes in the bed and shower, dust/dirt caked into the carpet at the base of the night stands, asked for cleaning service 3 times and nobody every came. Asked for a different room and was laughed at. After checking out, got charged a ridiculous cleaning fee. The only answer they gave? Smoking fee!! I don't effing smoke!! Now they won't return my calls to get this fixed. Never had a worse experience at a hotel or motel and I've stayed in some pretty dive places where crack pipes were hidden in the pillows and a man was found dead....They had better service than this sh*thole!
7 years ago (17-01-2018)
Staying at this hotel was the worst experience I've ever had. The room was filthy and had a mildew smell. We asked to change rooms and they refused and still charged us. I called for some fresh towels so I could bathe my toddler because the others smelled bad, they took 2 hours to bring only 1 towel up. We checked into a different hotel the next day. The customer service here was awful. They need to be retrained on hospitality and how to treat guests.
7 years ago (17-01-2018)
My husband and I had a very nice stay. The staff is always very pleasant. Enjoyed the clean pool and hot tub area. Our room was very clean and bed and pillows extremely comfortable. We were upgraded to the suite and enjoyed our own private patio. The room was spacious and comfortable. Would have liked to had a TV in the bedroom/sleeping area though.
8 years ago (12-09-2017)
Worst customer service I have ever experienced! They charged us a $300 fee for smoking when we NEVER smoked! The entire place is run down and the room smelled upon our arrival. I called corporate and they have a long history of charging people for smoking when no smoking was done! They are a fraud and illegally charging their guests! The manager refuses to call me and I’ve had to deal with the front desk woman who has zero customer service!
7 years ago (04-01-2018)
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