Birch Family Pharmacy

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Other locations:
213 E Main St in Grantsville
435-884-9990
6727 N Hwy 36 in Stansbury Park
435-882-8880

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Locally owned Independent HealthMart Pharmacy

Address: 493 N Main St, Tooele, UT 84074, USA

Phone: (435) 882-7775

Website

State: Utah

Zip Code: 84074

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Birch Family Pharmacy 8 miles The staff is always friendly and willing to help. For example, I arrived at the phar...

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Reviews

They have many services and are always happy to order and carry new merchandise just for you.  Love the owner and all his staff. He has even come down on days their closed. Great place.

 9 years ago (23-07-2017)

Fantastic Service! Very fast and friendly. Always available to answer any questions, no matter how busy they are. My boys love going there-the staff treat them like grownups.

 9 years ago (31-05-2017)

Awesome customer service, the pharmacist was very kind and so helpful. They helped me locate a cost savings card online for a very expensive prescription to alleviate the out of pocket cost of the prescription. Thank You Birch Pharmacy!

 9 years ago (30-08-2017)

I've never been treated so rudely in a retail environment. Pharmacy tech Lynn, should not be working in customer service. I went here to get prescriptions filled after surgery. Birch tells me there is a problem with my insurance, the prescriber is not an approved provider & if I want the meds I'll have to pay for them, which I did. Then I called my ins, & the prescriber is covered. I call Birch, & they tell me to come down for a refund. When I show up for the refund, Lynn tells me that the doctor isn't covered. I assure her that he is. She tells me tough luck, that I'll have to call my ins to have them fix it in the system, & she throws my receipts at me. I told her someone at Birch told me to come get my refund, & I already traveled 32 miles to get this fixed, can't we just call the ins right now. She was pissed; she didn't want to help. She prints off a page showing the error to prove it to me. She calls the ins & while she's on the phone with them, says sarcastically (extra loud so that I can hear) "Can you tell her that, because I already told her & she doesn't believe me?" After that, she was transferred a few times. Lynn didn't tell me I could sit down to wait, would not update me on if she was making any progress & kept complaining about being on hold & transferred. I had been waiting 90 minutes at this point. The pharmacist, Chase, comes over and tries to help. Finally, Lynn hands the phone to me. Only then do we make progress. They are able to find the doctor under a different working address. I hand the phone back to Lynn. I hear the ins person walking her through cuz she doesn't know how to fix it. I finally hear Lynn tell the ins co that it finally went through. It turns out, it was Birch's fault all along because they entered the wrong provider ID when they filled the prescription. Lynn tells me to go down to the cashier without a "thank you for your patience," no apology, nothing; she wouldn't even look at me. Lynn should not be working in customer service. I spent a total of 100 minutes in Birch waiting for this to be straightened out, plus the 30 minutes I waited the previous day. I will NEVER use this pharmacy again.

 9 years ago (20-07-2017)

Very friendly staff. They help search for items you need. They also found coupons for my prescription just because they chose to be AWESOME!!! 

 9 years ago (26-05-2017)

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