Blenkhorn's Auto Recyclers Ltd

Reviews, get directions and contact details for Blenkhorn's Auto Recyclers Ltd

Address: 332 Brookside Branch Rd, Brookside, NS B6L 2A8, Canada

Phone: (902) 893-7181

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State: Nova Scotia

Zip Code: B6L 2A8

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Reviews

I've gotten parts over the years here and there from Blenkhorns and other places in the Colchester area, but the last two times I've dealt with Blenkhorns have been my last. The first time was over two rear brake calipers for an 06 Mazda, they were leaking fluid and were the not the proper calipers...tried to return them and they accused me they were damaged from when I purchased them from there(didn't have a chance to have them even put on) so I accepted that and let it go. 

Almost two years had passed and I phoned for a front knuckle for my 08 VW golf city. I am very kind and understanding especially with customer service related calls/encounters because I've been there as most of us had, I phoned at almost closing time as I live in HRM the past year for work, they let me know there was one in good condition on the shelf ready to go, and a couple more in the yard not taken apart yet. I was pleased to know they had Saturday hours until lunch time. (Great aspect to this place). Now I had my friend who lives in the Colchester area go and pick it up for me to save the drive(over an hour each way which would've been a waste) as I was headed that direction tomorrow(Sunday) afternoon anywho. He tried and they eventually told him the parts were no good and not salvageable. Fine. But when I phoned to confirm this as I've been confused as to why I was told less than 24 hours prior that everything was good and ready to go...I was greeted with an extremely rude man on the other end of the line(not the same guy as the day before). Once he realized what I was asking about he went on to tell me it was a used car spot and they weren't aware until today that the parts were "garbage." However when I questioned how they didn't know (when it was supposedly on the shelf) which should've been in ok-useable condition if it made it that far with a price of $50.00 +tax...again he spoke to me in an extremely condescending tone that made me think why I'm even bothering right now with the phone call, so I thanked him for his time and suggested they work on their customer service. He proceeded to slam the phone in my ear. I kept my tone neutral and I'm soft spoken as it is, but this really bothered me because I enjoy conversing with people in general and having positive relations. I'm not writing this to tell people to stay away, or how awful my last two experiences have been, I'm writing my first and only review on Google as a reflection of how their customer service fluctuates...it shouldn't have to be like walking on egg-shells when you phone a place that you're trying to buy their services.

 8 years ago (17-06-2017)

Extremely  poor customer service. Front line staff is out of touch

 8 years ago (17-06-2017)

Poor customer service from frontline staff, no issue with the car parts. It's the terrible customer service this review is based on.

 8 years ago (01-01-2017)

Great customer service

 8 years ago (24-06-2017)

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