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Reviews, get directions and contact details for Bob Brady Auto Mall

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http://bobbradyautomall.blogspot.com/

Story

Starting with the Dodge brand in 1986, Robert Brady celebrates over 30 years in business as one of central Illinois's premier new-car franchises. Founded on the belief of making sure each and every customer receives “no nonsense” service, Bob Brady Auto Mall was founded when Honda, Hyundai and Mitsubishi became business franchises of Mr. Brady. Years later, the Chrysler, Ram and Jeep brands were obtained to complete Chrysler Corporation ideals of having all their offerings featured under one roof at one dealership. Offering a large quality pre-owned inventory has always be an important part of Bob Brady Auto Mall. You will find most brands and models available and with a large dealer network at our disposal, locating the vehicle that ideally fits your needs and budget is something we strive for daily. Service and parts departments play an intrigual role in the success of Bob Brady Auto Mall and we are a proud recipient of several manufacture's awards included Chrysler's 5-Star ranking and Honda's Customer Service Experience. Mr. Brady is a committed to the local community, holds a position on the Decatur YMCA board and is a sponsor and provider to many events including the local school district, veterans organizations, woman’s day celebration and other charitable causes. Mr. Brady, his family and staff welcome the opportunity to become your automotive dealer for life.

Address: 4025 E Boyd Rd, Decatur, IL 62526, USA
Phone: (217) 876-3800
State: Illinois
Zip Code: 62526


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Reviews
Went for an auto recall, service was quick and while browsing the lot had several salesmen check and ask if I needed anything. No pushy sales, no "well let me show you this truck over here". Was a friendly place.
7 years ago (24-12-2017)
I purchased a vehicle from this dealership in October 2015. The sales process was nice and everyone was friendly and I was happy with my Jeep. However, sadly I had an accident and the vehicle was a total loss. I had insurance. That was not an issue. And I had GAP insurance that the dealership offered and I accepted. However, I had some things that GAP required me to do. I had to have extended warranty cancelled and reimbursed back and the extended service plan cancelled. They did that without any hesitation. But GAP wanted the MSRP price (sticker price estimate). Well I didn't realize that they wanted a dealer's invoice so the guy who got me some more documentation on the loan agreement and alike documents just wrote the price down on a piece of sticky note paper. I found out later GAP needed the dealer's invoice document. I called for WEEKS and left messages because I live 45 minutes from this dealership and never heard back. Usually sent to the same guy every time I called. I would leave a voicemail. No call back. It is a simple document I was requesting. So I called this week and asked if there was someone different who I could ask for this document from. I got their voicemail. I never heard back. I have already replaced my vehicle by this point and Bob Brady is aware of that so it's almost like since I'm not bringing any revenue to their table they just drop the post-sales customer service and leave me at the way side. The fact I had to go to Bob Brady's website and put in WRITING my displeasure with being ignored and having to call all the time and I don't want to have to drive 45 minutes for a document is sad. And the fact that that is what it took for me to actually finally get the dealer's invoice I was requesting so I could close the GAP claim is why I am rating 1 star. They will be fantastic when you buy the car but the post-sales customer service if you are not bringing them revenue is horrid. They really dropped the ball and I'm glad I got my replacement vehicle elsewhere and I don't think I'll ever purchase from them again based on how they treated me during a situation I had never been in before (clearing a total loss). Hope this will not be the case for others but at least the glass window is open for you to see how they are post-sale as well.
7 years ago (19-09-2017)
So we did online search and I had pre approval notice of 25,000 After my wife searched for Chevy truck that’s 19,000 to 23,000 so dealer ship comes back with switch and bate try push my husband to buying brand new Hyundai we drive 2 hours each way come find out we was tookn for everything each way if they wanna make it right with the website honor their word thanks Lisa Hurt
7 years ago (03-12-2017)
The best place to buy my first car good people taking care of your from the beginning to end thanks a lot guys God blessing thanksTyler Snyder for attention!!!
7 years ago (22-10-2017)
Very professional and caring staff. They are there to help you, the customer.
7 years ago (05-12-2017)
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