Brett's True Value

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Address: 115 Temple Hill Rd, New Windsor, NY 12553, USA

Phone: (845) 391-8198

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State: New York

Zip Code: 12553

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Reviews

Great customer service, had what I needed for a plumbing job that I couldn't find at Home Depot.

 9 years ago (11-11-2017)

Pleasant customer service is hard to find.....As a small business owner myself and world traveler, I comment on it the unfortunately few times I see it. 
I saw it at Brett's True Value Sat March 11, 2017. I was immediately greeted - sincerely like family not overly pushy - upon entering the store and said good bye to when I left. An associate escorted me to the aisle of the products I needed and talked about several in a non-pushy way. I did not make a purchase and did not feel pressured into.
The associates who treated me so well were millennials - I can't think of a time when a person in sales who is under the age thirty caught me eye in a good way. Way to go, Tru Value!
And when I called the manager on duty (Steve, the owner of the store) and offered to tip the two, he suggested I give the money to charity (what a nice guy!)
If you are in the Hudson Valley and want to support a quality small business with great staff - go to this hardware store.

      
      
      
 9 years ago (11-03-2017)

Great staff, asked if I need any help with loading pool salt bags into my car, was very polite. The store has a wide selection of items, you are more than likely to find what you are looking for.

 9 years ago (27-06-2017)

Great selection and service, so much nicer than walking the huge box hardware stores. 

 9 years ago (08-06-2017)

I love this place due to their kind staff, and wide selection of inventory. I recently had a negative experience when trying to return a product. I had lost my receipt and a young lady who i believe goes by the name of Latasha was extremely rude to me. I was hassled for about 15 minutes before giving up and just leaving. This is the second time i have gone in there to be treated poorly by her, as well as my wife. All the other employees there are extremely kind and knowledgeable, especially the youngin back in their hardware department who i believe is Andy. I hope she learns to do her due respects to those who don't deserve to be treated the way she does.

 10 years ago (31-07-2016)

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Reviews, get directions and contact details for Brett's True Value

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