BrightStar Credit Union

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Address: 12405 Taft St, Pembroke Pines, FL 33028, USA

Phone: (954) 486-2728

Website

State: Florida

Zip Code: 33028

Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

Update Info

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Reviews

Deposited a check on the 2nd of the month but they will not release my funds to me till the 13th!! meanwhile they have the money and THEY make interest on it, so how is that right? it's my money. They also have some policy that you must remove your hat as if your a common thief.. as if this actually deters bank robbery, ridiculous. Closing account as soon as possible, they suck!!

 8 years ago (09-11-2017)

This Credit Union is a JOKE! My Car loan process was very simple. 4 months into my car loan i noticed that there was a force placed auto insurance on my loan because the bank failed to add my insurance info to the loan documents. Every time I called Brightstart their phones were either a busy signal or a recording that said that the line was disconnected. Other times I called I would wait on hold for a minimum of 10 minutes. After I finally got a hold of someone they told me that they person who handles the forced place insurance, there is only one person in the whole company  and she was on vacation. I had to call their third party insurance company gave them my insurance information and at that point they removed the forced place auto insurance and admitted that the bank made an administrative error. Also there is this service called Courtesy Pay (overdraft protection) I declined that option and just wanted my card to decline if there were no funds available. One time I over drafted my account by .63 cents and they charged me 4 courtesy payments fees of $34. When I called and told them exactly who I spoke to and that the courtesy  payment option was not suppose to be on on my account. They said that there was no record of that being declined, but they were happy to remove one of the courtesy payment fees.  I WOULD NOT RECOMMEND THIS BANK. Unless you like people playing games with your money.

UPDATE: I have since sold this vehicle and the bank is still making my automatic payments even though the loan has been paid off. After spending 1 hour  on hold I was told that the only way the bank can refund me my money is if I go in to a branch and speak to bank representative and REQUEST a refund.

 8 years ago (10-08-2017)

My Aunt went in to do a Certificate of Deposit. She was treated dreadfully. The representative that was "helping" her was discussing her own personal business with another employee. She waited on another member before my Aunt when she should have been after her. She did not give the correct interest rates and when she was told about that she got an attitude about her own mistake. 

 8 years ago (17-03-2017)

Employees nice, made a new account, went to do the online account activation, locked out of new account for no reason and absolutely no feedback at 3:30 PM on a Monday. 
Left a voice mail and they never replied.
Semi okay if banking irl, not at all through the phone.

 8 years ago (10-04-2017)

I have had nothing but excellent service with Brightstar. I transfered my car loan to BrightStar and the service was great! The branch manager is very helpful. I have referred friends and family.

 9 years ago (12-11-2016)

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