Brooke Custom Cleaners

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Address: 1136 W Granada Blvd, Ormond Beach, FL 32174, USA

Phone: (386) 676-9974

State: Florida

Zip Code: 32174

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Reviews

Well if I'd seen their Daytona Location (where they send everything anyway- this is only a drop off) has a 1 star average (out of 5) I'd have never gone here in the first place! I went here almost SIX months ago to have a dress dry cleaned. The belt broke off in the dry cleaning but they still charged me for the dress (and separately for the belt- they tell me this is normal?) So then I said I needed it fixed (altered) since belt loops were broken in process. They said it would be ready in a week. I called in a week and she said "not done yet" I called in 2 weeks same answer. I called a week or two later no answer. Finally months are going by and i DEMANDED to find out what was going on (I still had my pink ticket) They tell me that this woman is gone from the company and it's not their fault (well it was THEIR employee so how isn't it their fault?) They said they'd call me within a week. NO call. I call back no call back. But I had the cell of the manger. I CC'd her a copy of my twitter account with over 12,000 followers (Many local) and said I was going to tweet about my experience. within a few HOURS they find the dress! wow what a coincidence! I go in to pay and they said there'd be a discount. But it was 10% and they said better to save for my next "big order" so gave me NO discount and i still had to pay! at this point we are talking almost SIX MONTHS! Obviously I will never be back. there are tons of dry cleaners on Granada and in ORmond and daytona beach. I highly recommend one of them over this place. (just try and find one that is green eco) I'm currently searching out a new one and will never go back

 12 years ago (25-08-2014)

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