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Brooks & Butterfield Ltd

  1. Massachusetts
  2. South Hadley Spa

Reviews, get directions and contact details for Brooks & Butterfield Ltd

Address: 140 Main St #200, Northampton, MA 01060, USA
Phone: (413) 586-0366
State: Massachusetts
Zip Code: 01060


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Reviews
I had heard good things about Brooks and Butterfield so I called at the beginning of April to reserve about $500 worth of massages, manicures, and pedicures for my BACHELORETTE party with my credit card. I called back almost a week before in May to double check the times for our appointments. When I told them I was the bride coming in for my bachelorette party on the upcoming weekend, they gave me a different name. They somehow managed to CANCEL ALL OF MY APPOINTMENTS and booked ANOTHER bachelorette party in MY slots. They knew they had messed up big time and tried to scramble to throw some openings together for me and my girls later in the day, but half of them were not able to make the new times so I had to cancel altogether. (Even though they offered me a whopping 10% off which I HAD TO REQUEST). When I did call to cancel (within the cancellation deadline, and as soon as I was able to BOOK WITH ANOTHER SPA), I gave them my name and when the receptionist realized I was canceling all of them she responded with “OK I’ll do that.” CLICK. She literally hung up on me. I hope their overpriced services are better quality than their customer service/computer skills. I will never know though, because I will never be giving them any business.
8 years ago (04-05-2017)
Extremely friendly and skilled staff, comfortable and relaxing atmosphere, excellent services.
8 years ago (01-03-2017)
Excellent services in a beautiful and convenient location. I've had my nails and waxing done here frequently with amazing results every time. They use OPI for their gel manicures, which is definitely the best quality brand for that type of polish. I love how friendly and knowledgeable their staff is. Never had a bad experience!!
12 years ago (06-11-2013)
Wonderful staff & amazing treatments. My whole experience was great. I highly recommend them.
10 years ago (10-12-2015)
I just visited this spa and was very displeased with my entire experience. I booked a spa package that included different services. Most of the services were ok but it was very cold in the spa and I felt like i was on "display" because there is NO privacy. The staff was NOT very accommodating and I felt rushed the ENTIRE time. The staff seemed unorganized and chaotic. I also paid $83.00 for a "professional" manicure and pedicure and my nails looked awful, like my 3 year old daughter did them! I will never return to this spa- you are better off looking elsewhere in this area!!!!
13 years ago (18-12-2012)
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