Brooks Transfer & Storage Co

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Address: 1378 London Bridge Rd, Virginia Beach, VA 23453, USA

Phone: (757) 427-9500

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State: Virginia

Zip Code: 23453

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Reviews

The service provided by the Brooks team was very poor and subpar.
Poor planning by Brooks management caused them to promise what they could not deliver. A one day delivery was promised even after we questioned this promise.  Their lack of planning caused us to either unpack 100+ boxes ourselves over a weekend or live with limited access to our beds, kitchen, living room and public condo areas.  The management team set up their moving team to fail by only sending three movers and then one of things movers leaving for a personal emergency at noon...even with three movers, it was not possible to finish in a day.  
While the moving team was set up to fail, their attitudes at the end of the day was unacceptable.  After telling one moved to stop throwing trash and empty boxes off a stairwell balcony over a public walkway, the movers chose to tell at my wife; sarcasm when asking to sign paperwork; not completing cleanup until I "asked" them to finish getting the trash out ( "Are you asking me or telling me to remove the boxes?" ); refusing to unload boxes in the floor when directed (and in compliance with the contract); and then leaving their trash both in the house (drink cup) and in the community drive (nails & wood chunks from the lift vans).
In the unscheduled second day of work, we asked them to remove the remaining boxes and packing trash as we unpacked the 100+ boxes in our own over the weekend.  They did an admirable job moving the trash.  The general manager did come out and apologize for the troubles the previous Friday.  While this was nice, it did not make up for the frustration and aggravation of their employees or our time doing their work for them.
A poor performance...I can't recommend using this company.

      
      
      
 8 years ago (08-08-2017)

Brooks Transfer & Storage Company did a great job. It rained both days we were moving and the movers did not slow down. They covered the furniture and flooring and didn't damage any of it. The movers were also pleasant to be around. This is a first class moving company! I highly recommend them!

 8 years ago (26-05-2017)

I've worked with Brooks Transfer on a weekly basis for over 10 years as an extension of my business. Their moving teams are professional, courteous and respectful of the clients' household belongings. They arrive on time and finish the job in a timely manner.  The office is also wonderful to work with.  They have great customer service, always return calls and emails in a timely manner.  In the rare occasion that a claim is submitted the claims dept. is very quick to resolve the situation in a friendly manner.  Brooks is my preferred vendor for all moves, and the one I recommend to family and friends as well.

 8 years ago (10-02-2017)

Would of been a 4 star review if the promises that were made were kept. My husband and I moved back to the area for the Navy. They sent 2 gentlemen to unpack our stuff, so we opted to put our stuff away ourselves. When we asked if they would come & pick up the boxes, they didn't hesitate in answering yes. When I asked what they do with them, they stated they have a community box area where people can help themselves to the boxes. Great! Called the office today & was told there would be a $125 to pick up the boxes! The lady didn't care we were told differently.

 8 years ago (17-05-2017)

Please look closely at the reviews! Many fake one review people with glowing reviews. Very few legitimate customer reviews. BEWARE!

The cheap and dirty: This company sits on United's reputation. The reality, you are completely in their hands on local moves. United CANNOT and will not assist if anything goes wrong. THEY DO NOT EVER ANSWER AFTER HOURS EVEN WHEN YOU ARE FORCED INTO AN "OVERTIME" WEEKEND MOVE! The dispatcher option is completely bogus. 

I was actually asked to cancel doctor's appointments to accommodate their busy schedule. This was an actual conversation. So yeah, more awesome sauce!

My real estate agent told me that the movers were afraid to come and requested my dad to be there.

The office and management and owner are completely unprofessional and obvious money grabbers. Period.

The packer Kate, packed my things so carefully. In fact I think I've only found one cracked glass of so many fragile items. In the end, she did an incredible job.

I felt disrespected completely by the office. They made no effort to disguise their crappy attitude and hostility towards me that was generated by my dad. They were so horrendous. Poisonous. Completely unprofessional. It's sad that they would involve themselves on that low level like that into a dysfunctional family relationship. 

The movers Corey and Cole were so great. 

I was left to move alone with a negative checking account balance and they made me feel so comfortable and positive and honestly worry free when they got there. I bought an iced tea on moving day on the way back to my new home with couch cushion change, as a stress reliever. The movers were complete professionals. I was really embarrassed to not have any cash to reward their incredible efforts on moving me and their complete professionalism. 

This company is LUCKY to have any quality people working for them at all. I mean the people actually WORKING. Not the office Bit##es.

I filled out a review and requested the owner to call, which he has not. I'm not surprised though since they only respond to positive Google reviews, which is a sign of an extremely WEAK management presence.

I'm so disappointed. The whole point of hiring people to help you move is to alleviate stress, not be the source of it!

 8 years ago (11-05-2017)

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Brooks Transfer & Storage Co

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