Buca di Beppo

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Address: 2164 Florence Mall, Florence, KY 41042, USA

Phone: (859) 282-8451

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State: Kentucky

City: Florence

Zip Code: 41042

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Reviews

This experience started out great, but ultimately it was a regret. We used the restaurant for a rehearsal dinner for our wedding. The first tip-off should have been with the event coordinator: while she emailed, and was never in, especially the day of the event when we needed her. I think that this was most apparent the day of, when the room was understaffed. It felt as if they nearly forgot, and cleared a room at the last minute. The food was good, but it came out so late and the waiters always looked and sounded stressed. The desert came out so late, most of the guests had left, but the  final straw was the wine. It tasted like vinegar, and most of our guests opted not to not drink it, buying their own wine instead. That was an embarrassment for us! The restaurant barely worked with us, crediting us back for 5 bottles of wine at a lower price than they were sold to us  ($11 vs the $25 that was displayed on the bottles and quoted in the email). Ultimately, this experience was a disappointment for the $1,600 we paid for it.

 8 years ago (22-05-2017)

I wouldn't recommend going here for lunch if you're in a hurry. I visited with my coworkers, and though we were a big group (about 10), the whole meal process from ordering to getting the check/take home boxes was 2.5-3 hours, and there were only a few other people in the restaurant. That being said, the food was delicious (albeit slightly pricey). I may return for dinner but the portions (even the lunch portions) are a little expensive and large for lunch. Service was friendly.

 8 years ago (06-08-2017)

Great place, great food, great feeling. I recommend this place to all my family and friends

 8 years ago (25-05-2017)

We have now had 2 out of 3 bad experiences at the Florence KY location. We tried the online ordering option. Upon arriving they were clueless about online ordering, never made the food, then wanted payment again after it was paid online. We had to wait 30 minutes which totally killed our lunch hour. When the food arrived we asked for plastic wear since it was take out and told they don't do that. In the car we inspected the food. Linguine was missing from the wife's lunch special.  I ordered a meatball sandwich with roasted potatoes. They put the potatoes in a aluminum dish full of the water that the potatoes were cooked in and then set the sandwich in the water. When I opened the container to inspect it, the sandwich had quickly became soggy and fell apart from the water. I just took the bag back in and asked for a refund. The manager was not sure how to refund an online order. So I tried to call corporate. Their website does not off contact info, I had to get that from their info on the BBB website. I chalked it up to a bad experience and tried again a couple weeks later on a carryout baked ziti. Once I got home I had a container of just pasta with 2 small spots of what looked like the cheese filling from lasagna. Their were only slight hints of sauce. Not enough to even say it had sauce. How can you charge $20 for a $1 box of cooked ziti with no other ingredients. We ended up opening a can of hunts spaghetti sauce and adding to it. So we learned to never go there and get carryout again. It is very expensive for sub-par food.

 8 years ago (06-04-2017)

Horrible service, atmosphere , and food. Took over an hour get our food, was also expensive. 

 8 years ago (19-02-2017)

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