Bucky's Express

Reviews, get directions and contact details for Bucky's Express

Address: 14808 IL-59, Plainfield, IL 60544, USA

Phone: (815) 436-8322

Website

State: Illinois

Zip Code: 60544

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

About a month or so ago I had a bad experience here. Poor customer service, the woman at the desk was VERY rude. I wrote a bad review right after the incident but for some reason it was deleted, so I'm taking the time to write ANOTHER bad review. I had an issue with the car wash; I entered the wash when it told me to, however the lights NEVER came on. I rolled in slow, backed up, did it again..and nothing still. So I went inside to let them know the problem; I was calm and wasn't mad at ALL, I understand machines break, it happens. However, the response I received from the woman behind the desk, who seemed like a manager of some sort, was rude. She immediately said it was Human error on MY part and I obviously did something wrong. I explained about the lights not turning on and the sensors not responding to my car and she kept saying "no ma'am, nothing is broken, nobody today has complained, this is an error on you".  She was then done with me apparently and said nothing more, took my receipt and gave it to an attendant who came outside to assist me, he too wasn't that nice. Basically ALL trying to make me feel stupid and like I was a burden. He wouldn't let me type anything in to the keypad, wouldn't give me the chance and then the lights acted up AGAIN! It ended up working, but I can't believe he didn't notice it malfunction a little bit, I know he saw the glitch. I use that car wash ALL the time and never had a problem. I told that to them too but she just kept saying it was MY fault. Annoying and ignorant management!

 8 years ago (30-04-2017)

We pretty much stop here everyday, but will be taking our business elsewhere from now on. The employees here are ignoramus jokes. They refused to give their names once they knew we were not happy with our experience here & would be making a complaint. I mean, if that right there isn't an omission of guilt, then I don't know what is.

 8 years ago (05-02-2017)

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Reviews, get directions and contact details for Bucky's Express

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