By Design Plumbing & Heating

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Address: Victoria, BC V8W 3S3, Canada

Phone: (250) 507-6857

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State: British Columbia

Zip Code: V8W 3S3

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Reviews

Nigel is very hardworking and pleasant to deal with.  He has a great quality product. Overall a good experience and will definitely call for future needs. Thanks!

 8 years ago (04-07-2017)

I own this company and Harry Keith was the rudest and most disrespectful customer I hàve ever dealt with .  He talked down and  belittle me in front of his family for being late, even though I was on Site at 8:30am.No message ,not answering his phone  or leaving a note .I waited for 25 minutes tried 4 times calling his cell phone and residence leaving a massage on his phone and note on his door that I will call him after i have finished a service call close by .I had 6 other service calls on this date .I still do gas work for this appliance company. I also have had over 1300 customers in the past 14 years in business and had 6 issues. I would say this is well above the average for a service company .far as giving him the finger I threw my hand up in disgust.
He also didn't respond to my statement with the bbb. backing up his exaggeration on these accusations.  I blame the bbb for posting this false statement ,whom felt oblige to put the content in even though I proved Harry Keith's lies and ignorance.

 8 years ago (11-04-2017)

Very poor customer service. Arrived 1/2 hour earlier than agreed (830am instead of 9am), we weren't home, taking kids to school, left me a message to call, no explanation of where he went or when he was going to return. During the next 35 mins i called 4 times, texted once, no answer. My last message was that we need to reschedule as I'm leaving to get on with my day with my son. He arrives as we are leaving, i tell it's too late, we've made plans. He says he's a busy guy, I tell him if he wants to change the arrival time he needs inform me the day before so I can plan to be there, he says he doesn't need to be here, he can work somewhere else, I said, that's right with that attitude you can go. As he's walking away he flips me the middle finger. He then calls the company that recommended him to me & denied it ALL. Even though my son saw it all. Never use this tradesperson. Reported it to the BBB as well.

 9 years ago (13-11-2015)

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By Design Plumbing & Heating

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