Cal Spas

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Address: 1462 E 9th St, Pomona, CA 91766, USA

Phone: (800) 225-7727

Website

State: California

City: Pomona

Zip Code: 91766

Opening Hours

Monday: 9:00 AM – 4:30 PM
Tuesday: 9:00 AM – 4:30 PM
Wednesday: 9:00 AM – 4:30 PM
Thursday: 9:00 AM – 4:30 PM
Friday: 9:00 AM – 4:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Very nice people, great product. We had nothing but a good experience. I had to follow up a few times about a part, but it got delivered quickly and repaired promptly. 

 8 years ago (21-11-2016)

Product is well made, I'm a previous worker and management is awesome.....I need me a tub from calspas 

 8 years ago (28-02-2017)

I cant even give Cal Spas a single star.  We had our swim spa for less than a year and the spa leaks and the siding is warped and coming off the sides.  Additionally the pillows are bubbled.  We have made multiple calls to cal Spas and have been given the run around.  The first authorized repair person we were given contact information to complete the warranty repairs never returned our calls and the second and only other authorized repair company returns calls late into the evening if you even get a call back, has been out twice and not repaired the spa and to this day still have a non functional spa.  The spa is a very expensive piece of garbage taking up valuable space in my yard.  We get the run around with every call and no resolutions.  I would not recommend purchasing anything from Cal Spas.  Cal Spas products are not well made and the customer service is even worse.  Don't buy anything from Cal Spas!

 8 years ago (30-11-2016)

Communication about spas is horrible.  It's been 'shipping today' for 3 days now, and still hasn't shipped.  On the 3rd day, they finally acknowledged 'a small backlog' but promised it would absolutely ship today.....  Needless to say, it hasn't shipped.

(And, of course....shipping means dropping on my curb.  So, trying to have movers on standby to receive and take into the backyard is no small task.  Cal Spas doesn't seem to care about that at all.

 8 years ago (22-07-2016)

Very disappointed in Cal Spas.  This was a luxury item for us and we have only been using it for about 6 months.  It has had a leak for about 2 of those months and the stereo has not worked properly.  My husband called when both issues started and the person kept pushing back saying we needed to go through the retailer we bought it from…we purchased it at the LA County Fair and she insisted it wasn’t their area.  Finally after other calls, they determined we did buy it from them.  She then told him we could contact a retailer in our area and they will send someone to fix it.  That retailer told us it would be a $150 travel fee.  On our original receipt it declares there will be a “reasonable travel charge”.  Seriously?!  $150 is not reasonable for a 20 minute drive.  We called Cal Spa back…a guy told us we would need to speak with a certain person to discuss it so my husband left her a message, never got a call back…called back several times and then after weeks of this finally spoke to her.  She scolded him for not taking care of the leak himself.  Really?!  This was not a cheap purchase and you are going to treat us this way?!  She agreed to send one of their technicians.   I waited for almost 3 hours on the day of his visit…no show.  Upon calling her back she said he was on vacation.  She had left messages for us to see if he could come on another day but never said he couldn’t be here.  We have made numerous calls that have either gone unanswered or wait times finally made us drop the call.  

This is unacceptable.  Pushing customers off, scolding them for your product’s failures and expecting customers to pay for service to their failed product??!!  

We didn’t receive our booklet with all of the disclaimers on warranty until the spa was delivered.  We would have re-thought such a large purchase if we knew Cal Spa didn’t want to stand behind their product.  

We love our spa but so disappointed in the service.

#calspas 

 10 years ago (30-04-2015)

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