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Cambridge Bicycle

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Reviews, get directions and contact details for Cambridge Bicycle

Cambridge Bicycle

About

Your commuter-friendly neighborhood bike shop in Cambridge.

Story

We are an independently-owned, local bike shop. We've been serving the community since 1999 with a wide selection of new bicycles, accessories & clothing, parts & tools, and a full-service repair shop. Our staff is here 7 days a week to offer advice and help keep you riding.

Address: 259 Massachusetts Ave, Cambridge, MA 02139, USA
Phone: (617) 876-6555
[email protected]
State: Massachusetts
City: Cambridge
Zip Code: 02139


Opening Hours

Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: 12:00 – 6:00 PM

Update Info
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Reviews
My only experience with this shop is from ordering parts for builds, asking for advice on gear and components, and just chatting about bike stuff. I have no idea what their mechanic work is like, as I typically do my own. That being said, this shop is my favorite one in Cambridge. The people who work here have been extremely friendly and accommodating to me. Friendly and encouraging bike shop people like the ones I've interacted with at Cambridge Bicycle make you feel like a real member of the cyclist community.
7 years ago (30-01-2018)
I have been meaning to be a good citizen and write this review since last year and finally got a chance: They suggested that the chain on my bike be replaced because it was rusty. I agreed. When I left, the chain broke literally across the street at the gas station and I was injured (deep scratches on one side of my body). I returned one minute later and asked for a first aid kit. They fixed the broken chain and told me that they were not going to charge me (again!) for the replacement chain. The apology came much later when I asked to talk to the manager. He initially said that he stood by the judgement of his employees. He finally realized the level mess-up and only then he offered to return my money for the chain. No mention of fixing the hit my bike took when I fell! I had made an appointment for a tune-up later that week, I asked not to have the same employee do the tune-up because I had lost trust in him. And he agreed. I had to deal with the injury, go to the doctor and spend on the ointments, etc the next few weeks and ended up never going back there again because of the low standards of professionalism and safety there. There were other things that they messed up that day, which seem minor compared to the chain drama; I initially went there to fix a flat, they told me that I did not need to change the tube and just needed to inflate. I had to return when I got a flat again two blocks away (that is when I decided to chain the chain too). Another bad judgement that could be avoided if they had done some sort of an easy test. I'm sure if they pressed the tire for a few seconds, they could have figured that out.
7 years ago (03-03-2018)
Bought a bike at a reasonable price, though I had to push to get the salesperson to show me the cheaper tier of bikes. I then had to take the bike in 3 times in the next 3 months. First because a seat broke (I ended up with two stitches) then twice for the same flat tire. Turns out they had replaced the tube but missed the embedded metal splinter that caused the leak in the first place. They didn't charge for the new seat, and only charged for the part on the second time I got my tire replaced. Ultimately, be careful of how well the bike has been assembled, but they take responsibility when a problem is their own, so I'm giving a fairly good review.
8 years ago (21-11-2017)
Attentive and very informative information provided by friendly helpful staff. No hard sell; in fact, no sell! I was lucky to work with Dane who met with me on three separate occasions to figure out which bike best suited my needs. Dane provided full disclosure about pros and cons of my options and also informed me of damage that had occurred to the bike I was considering. If you arrest interested in service as well as a good bike option, I'd highly recommend Cambridge Cycle and Dane.
8 years ago (11-08-2017)
Efficient, complete local store with lots of gear. Location is ideal. Very cool people who went out of there way to get me squared away with my new bike even at the end of the day. Planning to go back soon!
8 years ago (07-09-2017)
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