CHA Cambridge Family Health North

Reviews, get directions and contact details for CHA Cambridge Family Health North

Address: 2067 Massachusetts Ave, Cambridge, MA 02140, USA

Phone: (617) 575-5570

Website

State: Massachusetts

City: Cambridge

Zip Code: 02140

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 10:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

very satisfied with the service and the doctors so far

 8 years ago (02-09-2017)

Doctors and nursing staff associated with doctors are great. Very empathetic, responsive and try to help you and put you at ease. Non- medical staff (receptionist, clerk) is rude and unsympathetic most of the time. 
I was scheduled for a procedure early morning at CHA Highland Ave location this week.   When I got to the registration desk on Aug 23rd morning, I was told that the doctor doing the procedure was not my regular doctor but someone else. 
I approached the receptionist at the Doctor’s office section to enquire why I had not received any information about this change of physician.  The receptionist said she had informed by phone the previous afternoon. I told her that we check our voicemail regularly and do not remember getting any voicemail or any other intimation about this change. She just shrugged her shoulders. I did not sense least bit of remorse or contrition by the receptionist about her lackadaisical approach to patient concerns. 
The physician who performed the procedure did a great job. However, I believe that Cambridge Hospital has the obligation and responsibility to let the patients know in advance if there is a change of physicians for the procedure.  I strongly believe that this is violation of patient rights and points to tolerance of callous attitude by your staff.

 9 years ago (26-08-2016)

I've only been very disappointed with this service.  I've had a prescription filled by them around 10 times now and 8 of them have had large errors such as sending the prescription to the wrong office, filling out the incorrect date and not notifying me when it's available for pickup.  Furthermore I just received a letter from a collections agency claiming I owe money to the office however I was never informed of an outstanding balance.  I plan to switch doctor's offices as soon as possible.

 10 years ago (16-01-2016)

They get you in and out quickly and have great customer service. Highly recommend!

 10 years ago (30-03-2016)

I have been here several times since moving to Boston and the nurses and receptionists are the absolute rudest I have ever met. This is not just on one occasion - I have visited the offices 4 times and they have been consistently rude to the point of appalling. Not only that, I was told that my insurance was accepted there before visiting and even after my visits, but then find out from my insurance company that they didn't know what the hell they were doing and my insurance was NOT accepted there. So, my routine checkups came out to be about $1000. Don't seek service here unless you have to.

 18 years ago (24-06-2008)

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CHA Cambridge Family Health North

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