Candlewood Suites Atlanta

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Address: 3665 Shackleford Rd, Duluth, GA 30096, USA

Phone: (678) 380-0414

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State: Georgia

Zip Code: 30096

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Reviews

We had a reservation to stay there for the weekend of 9/22-9/24 for my husbands graduation. I chose the hotel because of the good reviews I saw. Well I wouldn't recommend that anyone stay with any of there hotels because of this one. They called me on the date of our arrival saying that they were cancelling our reservation. The general manager was rude and the other staff members. Luckily I was able to find a room at another hotel at the last minute. So thanks Candlewood Suites for nothing. Good customer service goes a very long way. Unfortunately this hotel doesn't have that. If I was able to you would get a definite negative 5 stars from me.

 8 years ago (23-09-2017)

We stayed here July 16, 2017 and have to say, it was the best hotel we've stayed in, hands down. Immaculate room, comfortable bed, and the staff was cordial and accommodating. Would definitely recommend and if we're ever in the area again, we will be back

 8 years ago (22-10-2017)

This is the hotel you want to stay in for long term or short term. The staff are very friendly at the front desk and the hotel is very well maintained. The rooms are updated and I love we have kitchen with fully function electric stove! After long flight I was very tired and I slept like a rock! I strongly recommend this place. The location is great and if you have a huge appetite like me, the area is surrounded with all variety of food and restaurants. 

 8 years ago (13-07-2017)

I have recently had  a  terrible experience. I booked a reservation weeks in advance for a 1 bedroom suite for 3 nights. I am elderly and I drove 8 hours with my grandson to get to the hotel. When I arrived I went to the desk and got the key to go look at the room before I even got anything out of the car. I was very disappointed. The room they showed me was supposedly a one bed studio. It was small and certainly not something I would have reserved for me and my grandson to sleep in together. I immediately went down and  talked with someone at the front desk and explained this is not what I requested and asked them to cancel. I was told that they could not because I did not do so the day before. This is not a simple case of not showing up. I drove 8 hours and actually came to the hotel. After back and forth conversations, They finally agreed to   cancel the remaining 2 nights but charged me for the room for 1 night that I did not stay . I immediately returned the key and booked the rooms at another hotel. I think I should not have been charged the the one night because I actually showed up but never stayed in the hotel. Very disappointed. That was my last time booking with that chain. I actually also called the customer service line and spoke with someone.

 8 years ago (27-07-2017)

Always clean. Right in the middle of all kinds of food. Easy to get to from the interstate. Recommend.

 8 years ago (14-10-2017)

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