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Carle

  1. Illinois
  2. Champaign Hospital

Reviews, get directions and contact details for Carle

Carle

About

Carle has 400 physicians in more than 80 specialties in 14 communities. Carle Foundation Hospital is a 393-bed hospital with a Level 1 Trauma Center.

Story

Based in Urbana, Ill., The Carle Foundation is a vertically integrated health system with more than 7,000 employees in its hospitals, physician group and health plan.

The 413-bed Carle Foundation Hospital is a Level I Trauma Center and offers Level III perinatal services. Carle is ranked in 2017 as one of America’s 50 Best Hospitals by HealthGrades, a Best Hospital by U.S. News and World Report and has achieved Magnet® designation, the nation’s highest honor for nursing care.

The system includes the 24-bed critical-access Carle Hoopeston Regional Health Center, the 134-bed Carle Richland Memorial Hospital, and Carle Physician Group with 450 doctors.

Health Alliance is a leading provider-driven health plan serving Illinois, Iowa, Indiana, Ohio and Washington. In 2017, Health Alliance was awarded by J.D. Power for highest member satisfaction among commercial health plans in the Illinois and Indiana Region.

Carle serves people through high-quality care, medical research and education.

Address: 611 W Park St, Urbana, IL 61801, USA
Phone: (217) 383-3311
moc.elrac@snoitalercilbup
State: Illinois
Zip Code: 61801


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Reviews
I never write reviews, this is actually the first one but I strongly feel that other's should know what was experienced today. I am astonished at the lack of compassion and care my family member received today in the Emergency Room. They did not take her seriously, dismissed her symptoms completely and did not supply the relief and care she so desperately needed. She was still in need of assistance and crying in pain when she was discharged. They actually were going over the discharged papers and rushing her out the door while she was crying from the pain (no not an exaggeration). I was on the phone with her the entire time and heard the conversation, she's crying asking for help, and they just kept reading the papers - literally reading the papers without any acknowledgement. I can't believe what I heard over that phone. I called the nurses station immediately and they said she should come back. I asked why she was dismissed in the first place when she told them point blank she was still in need of obvious care. She does not want to return to the place that didn't help her in the first place and is still double over in crippling pain. I am writing the AMA, calling the hospital complaint hotline as well as my insurance company to let them know they would have been double charged by this recommendation due to the hospital's negligence. What I find most interesting is when we had health alliance insurance which is owned by the hospital, we received great care. When we changed insurance providers we received the worst care. Maybe a coincidence but interesting observation. I honestly think this place needs to be investigated. Something is not right. I have never seen this negligence in any medical practice until today. Please do not go to this hospital, you will not receive the help you need. Please go to a hospital that will care for you and address your immediate needs. That is why you are in the ER in the first place.
8 years ago (17-10-2017)
People don't ever go to Carle hospital or any associated entity because they are very nasty of handling claims collections. They've charged me with the hospital and the ambulance services over $11,000 from a car accident when I went there. Instead of using the car insurance to charge or process the claims, they decided to go through health insurance. So far they got almost 99.9% of the full amount but some reason that they have not gotten about $63.00. So they have forwarded it to a collection agency for this amount. This amount could be from they have not processed correctly themselves or something they have not done right. My car insurance has been great about paying the bills but the way Carle is handling it causes this problem. So people out there be aware how Carle is treating people like this.
8 years ago (24-08-2017)
I'd like to think that when I read a review about a Hospital , the review is about the medical care one recieves, not the damn billing system! I'm sorry but I don't think it's fair giving the hospital one star for non medical reasons. For me, if my ass got better and I was treated properly by competent doctors and staff, I'm giving it four stars and I'll worry about the bill later.
8 years ago (12-10-2017)
Worst facility I have ever been to, and I've been to some rough ones. They routinely have misdiagnosed, mistreated, and mishandled myself and my fiancee. They performed procedures on me without explaining what they were adequately beforehand (we are just putting some gauze in your nose = we are inserting a tampon so far into your nose it busts things and causes complications), they misdiagnosed my fiancee, and they charged us excessively for this treatment by pulling as many loopholes and gotchas as they can for being a "hospital" (even if you went to the urgent care). They will smile at you the whole time they are doing it too. Watch how fast they change their colors if you question them or try to file a complaint though. I have never so quickly heard a customer service representative go from polite to outright adversarial. I had correspondence with multiple of their higher level staff, and it took me escalating three times before anyone even so much as *listened* to what I was saying and gave me a coherent, albeit, negative, response. Unless you are *absolutely* going to die, go to any other location or tough it out. It is not worth going to this facility. I have toughed out illnesses instead of going here since then because of the amount of physical suffering they caused me (let alone anguish afterward dealing with them).
8 years ago (30-04-2017)
I wish I could give negative stars. They double billed me over a month after I had a simple diagnostic test, claiming I had a surgery, and they lied to me when I left the doctor's office, claiming everything that was done was covered by my insurance and I didn't have to pay anything (a fact which I have confirmation of via my account details showing 0 balance a week after my appointment). I hate you unethical jerks. No other business gets away with treating people this way, and you shouldn't either.
8 years ago (24-09-2017)
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