Carlen Chevrolet

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Address: 330 W Spring St, Cookeville, TN 38501, USA

Phone: (931) 347-2986

Website

State: Tennessee

City: Cookeville

Zip Code: 38501

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews

Fantastic 3rd generation dealership. Bought a used Kia Soul and worked with Doug and Michael for sales and loan. Was introduced to owners, father and son. Process was made so easy and everyone was professional and super friendly! Car is still under warranty with Kia, but if any issue they will drive to Kia and give me a loaner to use. Lifetime oil changes. With this kind of friendliness, service, and several selections of new and used vehicles, I would recommend to everyone and have. The best!!!!

 7 years ago (07-03-2018)

Parts guys are great. Sales crew is okay. Service manager is an idiot. He needs to be making burritos at taco bell. He is very unprofessional and encourages techs to do things they shouldn't. I can't go into details because he will know who I am and I fear for my safety. He acted very violent toward me in the waiting area.

 7 years ago (27-10-2017)

I would not recommend going here for a used vehicle.  The salesmen was really nice and helpful while viewing the vehicle. I offered 3k OVER NADA retail for their vehicle which is expected at a dealership. I have a  2012 Dodge Ram crew cab 4 wheel, excellent condition, wheels/tires, etc.. I was interested in trading. The lowest trade-in value on my truck in the most awful condition with basics is $16,250. The guy at Carlen came back and said we will offer you a $11,000 for your trade. In my opinion, that's rude and unprofessional. Save yourself the time AND find a dealership that wants to do business and sell cars.

 7 years ago (28-08-2017)

This is very disappointing, you go to the dealership knowing you are going to pay a higher price but expect a higher level of service. I brought my vehicle in for an oil change and tire rotation plus check engine light. Part of their oil change is a free multi-point inspection report. When I picked up my vehicle, yesterday, I did not receive a copy of the inspection report. This morning I noticed an oil like substance on my black tar driveway. After checking the fluids I noticed there was no coolant in the overflow, so I checked the radiator and couldn't see any fluid in it. Thus, I called the dealership to see if they just forgot to attach my copy of the inspection report and to see what the report stated if anything about topping off my coolant. I spoke to someone in their service department and was told the mechanic did not fill out the form. When I inquired as to why. I was told that since I declined the service engine work the mechanic felt there was no need to go any further. I asked the service advisor if that was standard protocol and he responded with you have an aged vehicle and we didn't want to nitpick it apart. I was flabbergasted, I couldn't believe I was being told my vehicle was not worth being inspected because of its age and the fact I declined some work. Makes me wonder if they did something to my vehicle to cause the coolant leak I now have, which it didn't have when I bought it in. I don't believe in coincidences. I worked as a service advisor for 10 years and never experienced anything like this with a customer vehicle  I was responsible for. In addition, in my 10 years of automotive service I never told a customer their vehicle wasn't worth an inspection. The advisor on the phone this morning didn't offer up a single apology but rather blamed me for declining work and having an aged vehicle. My vehicle is a 99 Suburban with 190k miles. I guess I shouldn't expect this vehicle to last much longer as per the service advisor. Needless to say, I won't go back to Carlen Chevrolet. The sad thing is because of my experience as a service advisor at a delearship, I am a huge proponent of the delearship and factory service, so I drove 30+ miles to bring my vehicle there passing up many qualified aftermarket service shops. This was my first and last experience with Carlen Chevrolet. Customers be ware.

 8 years ago (15-07-2017)

Great place to buy a vehicle, no rush . They don't push you at all! :) very happy with my new car

 7 years ago (15-09-2017)

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