Carolina Moving & Storage Co

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About

Carolina Moving & Storage Co., Inc.

Carolina Moving & Storage is a full service, local, long distance and international moving and storage company.

Story

We are proud interstate agents for Wheaton World Wide Moving. Since 1959, our family owned and operated business has been serving and satisfying customers in Beaufort and throughout South Carolina.
Our goal, like Wheaton's goal, is to put the customer first.

Address: 10 Neil Rd, Beaufort, SC 29906, USA

Phone: (843) 524-5800

Website

moc.egarotsgnivomanilorac@ofni

State: South Carolina

City: Beaufort

Zip Code: 29906

Opening Hours

Monday: 8:00 AM – 4:00 PM
Tuesday: 8:00 AM – 4:00 PM
Wednesday: 8:00 AM – 4:00 PM
Thursday: 8:00 AM – 4:00 PM
Friday: 8:00 AM – 4:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

This review is for Carolina Moving and Storage/Wheaton -- affiliate moving companies hired to move my parents from Hilton Head to Dallas in 2017.  This was their 10th across country move with professional movers but by far this was the most unprofessional move. From the initial estimate to the final resolution of bill, incompetent mistakes were made.  

1. Deceitful Estimating – When they provided an estimate for the move, my father said he wanted to insure for Full Replacement Value (FRV).  On the day of the move, they shoved a piece of paper at my mother and asked her to sign it and crossed off FRV indicating that they had chosen the option for 60 Cents a Pound Replacement Value (60PRV). This document was signed AFTER the truck was fully loaded, late at night, without any explanation and multiple price options on the page.  Why would a company obtain a signature with an agreed price AFTER they have arrived with their crew and loaded up the truck with their possessions?   Even after their items were shipped, we were told in writing by Wheaton that my parents had opted for FRV….but later they informed us that they had actually signed for the “60PRV”.  So for example, if you have a $4000 TV weighing 50 pounds, you will receive $31 compensation. 

2. Beware!  The initial estimate is a “non-binding agreement”.  We later learned that there is no cap to what they can charge.  The total cost of the move was +19% vs. the original estimate. The only thing that changed vs. the original estimate is that my parents DID NOT TAKE a large mirror and golf clubs and ADDED one additional CHAIR.  This is hardly enough to justify at +19% increase in price!  The weight of the move was 16.5K which was an increase of +22% vs the original estimate…which then increased transportation charges +18% and fuel charges +18%.  
Dish packing cost was +153% over estimate.  They blamed my mother and said she had told them that she would pack up half the plates.  No. My mother is in her 80s and has never packed any of her own plates for a move. Was this part of their plan to provide a lowball estimate with a non-binding agreement?  

3. Moving Day Nightmares – One truck was dedicated to this move.  A few days before the moving date my mother was told that there would be a truck arriving with some other items already loaded on the truck. Mom expressed concern but the company said it would be fine. It wasn’t.  A SECOND back up truck was required to come for the remaining items…. but was still not large enough.  A THIRD truck was required and this delayed the move significantly.  Additionally, on the initial day of the move the moving crew did not show up.  A back up crew was arranged that did not arrive until noon.  Needless to say, it was an extremely long day and very late by the time they left. (And this is when my mother was asked to sign paperwork with their “pricing”.)

4. Delivery Nightmares – Movers were specifically told to put clothing and computer on the FIRST truck….but didn’t.  The move in date was scheduled for Monday 10/16.  No crew was available.  We were told Tues. that if we wanted the truck weighed for verification, it would delay delivery until Wed. This was only for the FIRST truck delivery.  They still “didn’t know” when the remaining items would be delivered.  TEN DAYS LATER the SECOND truck arrived.  

5. Nightmares with Billing– Repeated attempts for clarification on billing overages were met with vague answers, unsatisfactory explanations, lack of documentation requested, differing answers about our contractual agreement and a general answer of “non-binding agreement” to explain the overages between estimate and actual expenses.  
This was a really difficult experience for my whole family.  I only hope that by sharing our experience, it will help someone else avoid the months of hassle and heartache that our family had to endure by using this affiliated and incompetent team of Carolina Moving and Storage/Wheaton.

 7 years ago (24-02-2018)

No complaints.   Wish I had done a little better recording of items at my end when I started my move. Can't find a few little odds & ends.  Did they lose a little box of stuff or did I misplace it? Not sure. Not the end of the world.  Wouldn't hesitate to deal with this company again. They were very pleasant to deal with & helpful (picked up packing boxes when I was unpacked).

 8 years ago (10-07-2017)

Do NOT use Carolina Moving and Storage in Beaufort!  I used them to move out of my house, storage for 3 months, and then into my new home.  The move out seemed to go well.  HOWEVER, upon getting my things back the varnish on my 1960's piano was damaged in the supposedly climate controlled storage, a wallhanging that they packed was damaged beyond repair, a bookshelf was damaged beyond repair,  platters were broken in pieces, and a lampshade was broken in pieces. Most detrimental, upon moving my furniture into my new home, my NEW hardwood floors were scraped and dented. I counted more than 40 dents!  I had to have my entire hallway refinished and Carolina Movers would only pay half of the cost even though I had told them that I had just put down new floors and they needed to be careful!  They used NO special equipment or blankets on the floor to protect it! When the owner came over to look at my floor, he had a VERY BAD ATTITUDE!  Then they ACCUSED ME OF LYING about the damage. This move cost me A LOT OF MONEY!  I had to PAY IN FULL BEFORE THEY WOULD UNLOAD THE TRUCK.  Then I had to sign for damages before I could even unpack the boxes.  I would NEVER use Carolina Moving and Storage again!

 7 years ago (10-12-2017)

First they damaged wall of home when loadking up.  On hand supervisor was to pay me (found out later) and did not.  Challenged office and only then did they pay $100.00
Secondly they overcharged my credit card amount above the agreed amount for move.  Good thing I caught it, challenged them and only then did they issue a credit to my credit card.
THIRD--THEIR MOVERS TOTALLY DAMAGED AN $1800.00 PRINTER AND REFUSE TO REIMBERSE FOR IT.  GOING TO OFFICE THEY STATED THAT THEY WERE NOT RESPONSIBLE FOR SENSITIVE GOODS.  LATER THEY SENT e-mail STATING THEY ARE NOT RESPONSIBLE FOR ANY DAMAGED CAUSED TO GOODS BY "INHERENT V ICE"!!!  NEVER KNEW THAT EMPLOYEES WERE INHERENT VICE???

DO NOT use Carolina Moving & Storeage, Beaufort SC -- they like you for your money and claim absolutely no respnsiblity to damaging your belongings.

 12 years ago (22-03-2013)

They owe our company money and it's approaching a year old and have yet to respond to any of the information sent over to them on it.  

 11 years ago (13-10-2014)

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