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Caromont Psychiatric Associates

  1. North Carolina
  2. Gastonia Health

Reviews, get directions and contact details for Caromont Psychiatric Associates

Address: 1867 Remount Rd H, Gastonia, NC 28054, USA
Phone: (704) 865-3848
State: North Carolina
Zip Code: 28054


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Reviews
Friendly staff, quick to get you in. Very helpful and understanding when things change.
9 years ago (15-11-2015)
Doctor Vladimir Milstein was ok to deal with, the staff was a complete pain in the back-side. There is clearly no communication between the Doctors and the staff. Doctor Milstein advised me not to schedule anymore appointments but once every 2/3 months so on the way out the door I advised the lady at the front of that and every month I would just have to call in when my prescription was running out to get it refilled until my next evaluation. The staff - specifically a lady named Keesha or something along those lines very rudely accused me when i called in for a prescription refill that i had "ran out the door without making an appointment" and she could not put a request in for my refill (instead of asking when the best time to schedule an appointment was she proceeded to argue with me) when i very clearly did not "run out of the office without scheduling an appointment" I was following the doctor's orders, furthermore she wasn't even there that day to be making allegations like that about the patients over the phone. This very rude staff-member proceeded to tell me that since it was friday my prescription for my adderall (which I take every day to be able to properly complete my job duties) wouldn't be ready until monday since Doctor Milstein was out of the office. This had been the second time I'd been told i would have to go without my prescription due to the Doctor's absence and upon advising Doctor Milstein of this happening the first time Dr Milstein advised me that ANY doctor in the office would be able to print/write my prescription in his absence (the first run-around occurred while Dr Milstein was away on vacation) I called Keesha out on her BS and for giving me run-around when Dr Milstein had SPECIFICALLY given me instructions to A) Not make a follow up appointment and B)Request that another doctor fill my prescription if i needed it in his absence from the office. This rude staff-member proceeded to hang up on me and I called back to put a complaint but only got a voicemail then went to work without ever hearing back from anyone except for Keesha herself leaving a voicemail on my phone that all of a sudden my prescription WAS READY ON FRIDAY ... save your time trouble and peace of mind and seek Psychiatric services elsewhere if possible. I've received a letter that i've been discharged for using "foul" language on the phone and if bullshiz is a word that a grown ass woman working in customer service can't handle - Caromont would be wise to look into some better training of their staff-members to at least be courteous to their patients and not accuse them of running out of the offices or tell them their prescriptions can't be filled until the following week then proceed to call back and advise the prescription is ready to be picked up (only after escalating the call and having to resort to truth-speaking) Run the other way - staff would benefit from some customer service training.
11 years ago (24-10-2014)
Uncourteous staff, long wait times, terrible phone service. The first time I called this facility, I left a message and no one called me back. I waited several months before I called to set up another appointment. The building the office is in is unmarked and there is no signage to direct you. On the morning of my appointment, I was so frustrated trying to find this place; I had to stop in a local office to ask where it was. All of this put me in 12 minutes late. The receptionist said that since I was late, I couldn't see the therapist. I didn't know that I had to arrive a half-hour early, no one told me this on the phone. I told her that I had trouble finding the facility and she shrugged her shoulders and said "That happens." The next time I called to cancel an appointment, I was on hold for 13 minutes before I hung up. When I tried calling back I was forced to leave a message on an answering machine. I do not recommend going to this office. I can't speak for Dr. Kerbow because I haven't met her, but surely there are places where the staff will respect you and treat you like a person. Don't go here!
16 years ago (17-06-2009)
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