Cartier

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Address: 51 Highland Park Village, Dallas, TX 75205, USA

Phone: (972) 726-7670

Website

State: Texas

Zip Code: 75205

Opening Hours

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 12:00 – 5:00 PM

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Reviews

they dont know how to repair what they sell, not do they stand behind the warranty. when my $5k watch was not working properly, they keept it for 1 week. never called me with any update. and when i picked it up they said it was fine but never did any repair. i had to sell that watch on ebay, and i lost $1500. now i just never by cartier. very disappointing considering it's not a timex, its a very expensive, high end product.

 9 years ago (24-10-2017)

Worst.  Service.  Ever.  All I needed was a new screw for my Love bracelet.   I called Cartier in NYC for help, I called the Dallas boutique for help.  I was told that a boutique would be more help to me because I don't live in NYC.  After overnighting the bracelet so it could seen at the Dallas boutique, I learned the boutique didn't have any screws in stock.  After a month during which the store couldn't even get my phone number correct, I received my bracelet.  The "repair" Cartier recommended cost me $400.  The screw I needed was free.  After talking repeatedly to the clerk about not having my decade-old bracelet polished because I liked the patina, the bracelet came back completely polished and SHINY, SHINY, SHINY.  I have loved my Cartier bracelet and other Cartier jewelry for years, buying and wearing their jewelry is wonderful, but stay away from the service department.

 9 years ago (16-03-2017)

This is only my second visit to Cartier, and I am consistently treated with open arms by the staff!  I especially thank the manager there, Ms. Bora Song, as well as Barbara for such a wonderful conversation and time!  They are very knowledgeable of so much in Cartier, as well as retail in general.  I feel very comfortable to talk to them about any and every question I have regarding my purchases!  I have shopped at many high end jewelry stores, but let me tell you, this place has the best quality and staff!  It has been my most favorite experience!

 10 years ago (27-04-2016)

This is my guilty pleasure.  Cartier gets me everytime.  i will budget all year just to splurge on a nice new watch.  the quality is abdolutely flawless. wouldn't recommend another watch to anyone ever.

 14 years ago (01-05-2013)

BE AWARE!!!! I bought my Cartier watch from North Park Dallas an had my watch for 2.5 years. It stopped, and I thought it was a battery. Cartier is telling me that I need a complete overhaul at a cost of $450!!!! They are telling me that EVERY Cartier watch needs to be maintained every 4 years. Mine was just a lemon that crapped out a lot sooner. WHAT A RIP OFF!

 15 years ago (08-03-2012)

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