Cartier

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Address: 51 Highland Park Village, Dallas, TX 75205, USA

Phone: (972) 726-7670

Website

State: Texas

Zip Code: 75205

Opening Hours

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 12:00 – 5:00 PM

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Reviews

they dont know how to repair what they sell, not do they stand behind the warranty. when my $5k watch was not working properly, they keept it for 1 week. never called me with any update. and when i picked it up they said it was fine but never did any repair. i had to sell that watch on ebay, and i lost $1500. now i just never by cartier. very disappointing considering it's not a timex, its a very expensive, high end product.

 8 years ago (24-10-2017)

Worst.  Service.  Ever.  All I needed was a new screw for my Love bracelet.   I called Cartier in NYC for help, I called the Dallas boutique for help.  I was told that a boutique would be more help to me because I don't live in NYC.  After overnighting the bracelet so it could seen at the Dallas boutique, I learned the boutique didn't have any screws in stock.  After a month during which the store couldn't even get my phone number correct, I received my bracelet.  The "repair" Cartier recommended cost me $400.  The screw I needed was free.  After talking repeatedly to the clerk about not having my decade-old bracelet polished because I liked the patina, the bracelet came back completely polished and SHINY, SHINY, SHINY.  I have loved my Cartier bracelet and other Cartier jewelry for years, buying and wearing their jewelry is wonderful, but stay away from the service department.

 8 years ago (16-03-2017)

This is only my second visit to Cartier, and I am consistently treated with open arms by the staff!  I especially thank the manager there, Ms. Bora Song, as well as Barbara for such a wonderful conversation and time!  They are very knowledgeable of so much in Cartier, as well as retail in general.  I feel very comfortable to talk to them about any and every question I have regarding my purchases!  I have shopped at many high end jewelry stores, but let me tell you, this place has the best quality and staff!  It has been my most favorite experience!

 9 years ago (27-04-2016)

This is my guilty pleasure.  Cartier gets me everytime.  i will budget all year just to splurge on a nice new watch.  the quality is abdolutely flawless. wouldn't recommend another watch to anyone ever.

 13 years ago (01-05-2013)

BE AWARE!!!! I bought my Cartier watch from North Park Dallas an had my watch for 2.5 years. It stopped, and I thought it was a battery. Cartier is telling me that I need a complete overhaul at a cost of $450!!!! They are telling me that EVERY Cartier watch needs to be maintained every 4 years. Mine was just a lemon that crapped out a lot sooner. WHAT A RIP OFF!

 14 years ago (08-03-2012)

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