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Casas Adobes Post Acute Rehabilitation Center

  1. Arizona
  2. Casas Adobes Veterinary Care
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Reviews, get directions and contact details for Casas Adobes Post Acute Rehabilitation Center

Address: 1919 W Medical St, Tucson, AZ 85704, USA
Phone: (520) 297-8311
State: Arizona
Zip Code: 85704


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Reviews
Think twice before selecting this place for yourself or loved ones. My mother is 49 has multiple sclerosis suffered a fall and broke her hip - she was sent here after her hospitalization and it was a NIGHTMARE. They do not change adult diapers frequently, my mother was soaked, urine was on her clothes, her bedding and even seeped into the mattress. She ended up getting a UTI with traces of E-Coli due to their lack of changing adult diapers and utilizing proper hygiene. My mom had a health episode in which she needed nurses immediately no one went even after call light button was pressed she called me saying she didn't know what to do, still no one had gone to her room despite her hysterical crying and severe pain, I called this place telling them they needed to go to her room ASAP, I heard someone go in while I called my mom back and this person told her "Let me see what I can do for you", and left my mom in the room alone. I was forced to call 911 due to their lack of care & response to the situation only then is when they actually started taking steps to help my Mom and assess what was going on. Lack and poor communication amongst all staff and their depts such as doctor, nurses, physical therapy, admin, you will always receive conflicting information and it ALWAYS seems as they don't know what is going on with the individual they're caring for. My mom is 49 she is YOUNG, I can only imagine how they treat patients who are unable to speak for themselves or do not have family/friends to voice their concerns about their health and care. They're also understaffed which is very concerning, like I said think twice
8 years ago (05-04-2017)
The social services department does not return phone calls. A real problem when you are on east coast and trying to find out what social services is discussing so you can help your mother understand decisions she faces. After initial conversation left 5 messages over 6 days -- no return calls.
8 years ago (21-02-2017)
My personal name is Carol Haag. I went to this center after receiving a total hip replacement at St Marys which went well but I wasn't ready to function at home even with my spouse present. The first night I had to go to the bathroom (bedside commode) three times. The same person answered my call twice and the last time he came to see if I wanted to go to the bathroom before breakfast The walker I used wasn't stable and I asked him to hold it so it wouldn't wobble when I transferred to the bedside commode. He told me he could not do this. It was up to the physical therapy staff to train and not him. Finally when I wouldn't move until he held it he complied. Each time after going to the bathroom I asked for toilet wipes and hand wipes. He said he couldn't find any. I lay all night soaked in urine and the room stunk ar least where I was close. I asked the aide that came next to give someone I could complain to. She said that was her. I explained what had occurred. She said men shouldn't be aides and did a political commentary. I said I don't want to make a social statement. I just want to be physically clean. She left and said, "I put wipes outside your room but they cannot be placed in your room." Hours later the occupational therapist finally gave me some wipes. I left against medical advice on Fri 12/22 and my leaving couldn't have come soon enough.
8 years ago (24-12-2016)
My mother had to go hear because of her back surgery, she said the service was good, and the food was great.The only problem was the noise from the air condition and the hall ways being crowded.over all she thought it was a good place.
8 years ago (16-01-2017)
My mother was diagnosed with a blood clot in her lung and also had a pacemaker put in 2 days ago at Oro Valley hospital. She was discharged yesterday and because both my father and I suffer from health issues of our own, I contacted a case manager with their insurance company, Caremore (which has been ah-mazing and I highly recommend them). Andrea, our awesome Caremore case manager, and I agreed that it would be better if mom went to a rehabilitation center for a few days to make sure she received additional medical care before coming home. The hospital struggled to reach someone at Casas Adobe during the day to confirm everything was ready for my mom's arrival. Just before the transport vehicle arrived at 6, the nurse finally reached someone. I should have questioned the fact that she was being sent so late on a Saturday but I thought that there would be someone to "receive" us and get her all checked in and settled upon her arrival. NOPE! I arrived after she had been placed in her room because I had all of her stuff in my car. When I walked into her room I immediately understood why there are no pictures of the sleeping rooms on the website. It was tiny and bare. Mom had already asked for a cot or reclining chair for me so I could stay the night, but they put a mattress ON THE FLOOR! Uh gross! No one had helped her get into bed and comfortable. The only pillows she had were the 2 she arrived with and one was the pillow that goes under her knees. They put it under her head. Her night nurse came in to meet us, Yvonne, and she was so sweet and caring. It was only her 2nd day so she didn't know all of the policies of the place yet and was equally grossed out by the "bed" on the floor for me. It was about 8:30ish by then. She had to deliver meds to her patients first and then would be in to help us. I had been coming in the door labeled Acute Care to bring her stuff and no one at the nurses station there asked me who I was and 2 of the times the one nurse that was sitting there didn't even look up to see who was walking in. Talk about a lack of security!! Finally at 9:45 mom and I decided that there was no way we were staying. I went to the nurses station and said we were leaving. I had to take everything back to the car so after the first trip a different nurse came in to finally offer help. I questioned the bed on the floor and she said it was because the rooms are all private. Huh?? What does that mean? If mom got up in the night to go to the bathroom or if an emergency happened, I was in the way and anyone could trip right over me. I asked about the medications she has been getting at 8pm in the hospital and the nurse only had her 2 new meds. Poor Yvonne was trying to get done giving out meds to the 25 other patients she had on her list. It would have been after 10:30pm before she would have been able to get to us. She was so nice and helped me get Mom to the car. The service and staffing may be different Monday to Friday, 8am to 5pm, but they should never have allowed a new patient to be brought in late on a Saturday. I now know that I will never allow something like that to happen again. The hospital also should have made sure that C.A. was truly prepared. Tomorrow I will go visit in person the places we can send her. I'm going to try and attach the pics I took so you all can see what I've described. I hope this helps others facing the same type of thing.
8 years ago (25-09-2016)
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