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Celebrations Party & Rental Store

  1. Iowa
  2. Ames Home Goods Store

Reviews, get directions and contact details for Celebrations Party & Rental Store

Address: 120 Kellogg Ave, Ames, IA 50010, USA
Phone: (515) 268-9333
State: Iowa
Zip Code: 50010


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Reviews
I am the grandpa in this "didn't pick up when you PROMISED" debacle. We gave you plenty of time to pick your equipment up on Saturday. Not only didn't anyone show up as you agreed to.....no one called to tell us they weren't coming. You were as rude and arrogant on the phone to me as you possibly could be to me, A PAYING CUSTOMER. You threatened to bill my credit card for anything stolen because it had to sit out overnight at the Walnut Woods lodge, because no one showed to pick it up. I had to put a stop payment order on my credit card. And because of your incompetence I made three separate 30 mile round trips to the venue waiting for the $180 Saturday pick up that never happened . While the rest of my family had a post wedding gathering at our hotel. I missed that. The last trip, my fourth, was early Easter Sunday, my granddaughter's first day married, and there she and her new husband were, lugging your chairs to load in a hastily borrowed truck. Thanks a whole lot for that. You also told us that because of your screw up we would be getting a refund, which is the only decent thing to do. WHERE IS THAT REFUND? It's now June and we haven't seen it. That was just another one of your lies. One of many I'm afraid. Beware future customers......these people charge $180 extra to pick up their own equipment on SATURDAY!!! Isn't that when most weddings are held? So you could be next. There must be one better place in Des Moines to do business with?
8 years ago (30-05-2017)
Oh boy, do I wish that I could properly express my anger via text. At first approach this place is amazing! Friendly and willing to help you out. But then you actually use their service... We were married on a Saturday morning. Our chairs, an arch, and other things were rented from this location. A fee was paid in order for them to pick up on that day since it was the weekend. All was fine and dandy until the next even showed up to pick it all up. Originally it was sometime before 3. Then it turned into 7, which was HOURS after the wedding. My grandparents who flew all the way from California stayed around for 4 hours sitting in their car waiting for them since we weren't allowed to leave the location. Shocking no one at this point, they changed 7 to 9. My husband and I woke up the next morning to an impatient phone call from the venue. The items were still there. The supposed "emergency contact" wouldn't answer their phone and the main Ames location was closed. If it weren't for my father-in-law having a truck and trailer to get it off location we don't know what we would have done. This has been a huge damper on what should have been a relaxing wedding.
8 years ago (16-04-2017)
This place has gone down hill, at the train depo they were more organized and everything was neat. The new store is dark and items are literally thrown on the shelf and not even priced. I always bought balloons at party time and the process was easy and organized not here! Seems they only are interested in the rental side of the business now.
8 years ago (24-04-2017)
Love Steph and her team! Great rentals at great prices!
8 years ago (25-05-2017)
Beautiful store, professional & genuinely helpful staff. I definitely recommend Celebrations!!
8 years ago (18-05-2017)
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