CENTURY 21 Accent Homes, Inc.

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Address: 3111 Telegraph Corner Ln, Alexandria, VA 22310, USA

Phone: (703) 971-5000

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State: Virginia

Zip Code: 22310

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Reviews

Wouldn't give them 1 star, but it's important people know to stay away from this company. They are slum lords and if anything breaks the person in charge (her name is Leigh) lacks the most basic of human communication skills. She is either completely incompetent or simply doesn't care about tenants. Do yourself a favor and avoid them at all costs.

 9 years ago (12-10-2017)

I was in desperate need of a short-term rental, and Ginger graciously agreed to rent a duplex to me for three months.  The home was safe and comfortable, and Ginger was fair in setting the rent and returning my deposits.  I would rent from her again and truly appreciated her help and flexibility.

 9 years ago (22-05-2017)

The customer service is terrible. The Century 21 staff is unresponsive and unprofessional. They even tried to fraudulently charge us for a water bill at move out when water was included on our the lease. They do not possess basic communication skills and could not coherently respond to  emails. At the end of the day I do not know if this office is criminal or incompetent, but either way I would recommend renting through a different company. Furthermore Century 21 made us pay for carpet cleaning even though they told us they would be replacing the carpets once we moved out.

 10 years ago (23-11-2016)

AWFUL customer service.  I would rate 0 stars if it was an option.  Staff was unprofessional, unresponsive, and seemingly incompetent throughout the 2 year lease term.  Upon move out, I had to pay $250 for carpet cleaning even though Century 21 provided written documentation at the beginning of my lease that said carpet would be replaced for the next tenant.  Staff often did not answer my phone calls, and instead responded days later via email with short, cryptic messages rife with spelling errors.  Century 21 docked an additional $750 or so from security deposit for cleaning, painting, and caulking (i.e., reasonable wear and tear).  There's reason to believe that Century 21 and its "approved vendors" are in bed together to overcharge and screw over tenants--especially given that the "invoices" that came back with my security deposit were unsigned, un-executed pieces of paper that show no proof of service or payment.  Century 21, of course, ignored all of my requests for official bills and/or invoices for these services.  The Century 21 management mantra appears to think that renting a property places ALL COSTS ON TENANTS.  That's just not how renting works.  For comparison, before this lease I had never lost a dime of my security deposits.

Conclusion:  AVOID CENTURY 21 AT ALL COSTS

 10 years ago (29-11-2016)

Leigh is a great representative of the company and provides excellent  customer service for the pass two years.  We are very happy.

 10 years ago (09-12-2016)

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CENTURY 21 Accent Homes, Inc.

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