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Charles Square Garage

  1. West Cambridge
  2. Massachusetts Parking

Reviews, get directions and contact details for Charles Square Garage

Address: 1 Bennett St, Cambridge, MA 02138, USA
Phone: (617) 491-0298
State: Massachusetts
City: Cambridge
Zip Code: 02138


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info
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Reviews
Apologies in advance for any typos - review was completed using voice recognition. Review: Absolute garbage. I had a reservation through an application on my phone and wasn't sure how to use it when I got to the gate, so before entering I asked the attendant if I needed to take a ticket, and he said yes even after explaining that I had a ticket already on my phone which I showed him, including the barcode and everything. He said no, everything was fine, take a ticket and go on in. I probably would have tried to get more clarification, but there are people waiting to get into the garage. Now outside of my car, I to find out that this was not the correct location. I asked him again and he said no, this is not where you want to be. We don't take that application. He said that I had probably already stayed too long and would be charged. I never got angry, but this was completely irrational. If you want to maintain a customer base, then you don't charge them a few dollars for a mistake when they tried to clarify it before they even committed the mistake. The correct location was across the street on University which looks identical. After being in the other garage for less than 10 minutes, I was charged $7. The other garage charged me only $8 for 24 hours through the application I mentioned. Then, the attendant had the gall to tell me to just stay in his garage because at this point what does it matter? Well, it mattered that if I stayed out past 4 hours I would end up being charged over $30 , plus 8 for the other garage , and there's something called principle . Essentially, he didn't care that I had already purchased parking and instead wanted me to spend more money in his garage which was completely empty. I will never go to the Charles Square garage or the hotel or anything associated with this business again. This isn't about the money. I had a $5 bill in my hand to tip the attendant for the information, despite the fact that in the end it was wrong, and instead got charged $7 for being in a parking garage for a few minutes. They will now lose out on far more money in the future, as the venue I went to was fantastic, and I plan to go frequently. Hopefully others read this review will understand that the owners of this garage care only about one thing, and that's money.
9 years ago (09-07-2017)
Superb location, but pricey even on slack days
9 years ago (15-01-2018)
Expensive and SUPER crowded. Glad I get there early in the morning when I need to park there.
10 years ago (16-02-2017)
Crazy overpriced, like all parking in the area.
9 years ago (20-03-2017)
Cheap park . But small.
10 years ago (11-05-2016)
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