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Chase Bank

  1. California
  2. Trabuco Canyon Atm

Reviews, get directions and contact details for Chase Bank

Address: 22391 Antonio Pkwy, Ste J-100, Rancho Santa Margarita, CA 92688, USA
Phone: (949) 635-6872
State: California
Zip Code: 92688


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Reviews
Not helpful or friendly. They open at 9am and there were 3 people standing in the vestibule area waiting (I arrived last) assuming doors were locked. There were employees in the branch and no one walked over to welcome us in to the branch. I then talked the banker Rashim R. Who had an attitude when I brought up that he and the others just watched people outside of office doors. "The doors are open"..... Completing missing the point, he could have walked over and greeted waiting customers instead if sitting at his desk doing nothing.
9 years ago (23-07-2016)
I continually have amazing service with every aspect and employee at this branch. I have banked here since they opened. Kathy is an outstanding branch manager who has gone the extra mile for me on more than one occasion. Garth, Rashim, and Christian are very attentive to our financial needs and goals and we have been extremely pleased with our experience at this very large bank who understands customer service like no other.
10 years ago (30-11-2015)
The banker Mary was the rudest representative. She was so put out to do her job. Kept complaining about how long it is going to take her to open a business account for me. I told her I would come back tomorrow. The next day I called to schedule an appointment. She told me she was too busy to open an account for me. I had already waited one day to accommodate her and now she was too put out and busy again. I asked her if I could come in at 2pm. She told me that if I just walked in that I may have to wait. When I arrived I asked the manager if there was another banker who could help me. She then asked me if I was the girl who insisted on coming in at 2pm! I told her that I would find another bank to open my account at. She said fine with a rude tone. Wow! Terrible customer service. The tellers are however very friendly. I have banked with them for 25 years. This is the worst management and new accounts department. I went to the Mission Viejo branch to open my account. The staff was accommodating and happy to help.
10 years ago (07-07-2015)
I only had 2 minutes to make a deposit and meet some movers right after I was finished. I went to the drive up ATM. It was out of order. I went parked and went inside the bank to use the indoor ATM (there is only 1). I got there at the same time a customer was about to use that ATM after a Chase employee pulled her out of line to show her how to deposit cash and checks in the ATM. The employee (a woman with half of her hair shaved off) said she (and the customer) would use the ATM first and "be quick". I saw the 2+ inch thick envelope with checks and cash. I KNEW it COULDN'T be quick. I was right! Exactly 20 MINUTES LATER I was still standing there waiting to use the ATM! It was INCREDIBLE. When I was finally up, I completed my transaction in less than 1 minute! I still can't believe I was told they would go first and "be quick". Another incident with this Chase branch occurred a few weeks ago when my sister tried to desposit $5,000 in a family member's Chase account who needed it ASAP. Chase would NOT accept the CASH deposit! The teller was rude and unhelpful. And a reason for not accepting the CASH deposit was never given. It was the most frustrating encounter ever with this branch...which we almost never even use!
10 years ago (04-08-2015)
Excellent customer service! Always at least 2 tellers, always friendly and never more than 2 people in line. Very helpful with excellent knowledge of their offerings and always looking to get you the best type of account for your needs.
11 years ago (20-09-2014)
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