Chelsea Wine Vault

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Address: 75 9th Ave, New York, NY 10011, USA

Phone: (212) 462-4244

Website

State: New York

Zip Code: 10011

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 8:00 PM

Update Info

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Reviews

I've been there in 11:30 am 9 Jan 2018.
First of all I do not know about wine, so my review is only for their customer service.

Staffs in there were so kind. I'm trying to buy a bottle of wine(1.5L), but it was too early so i can't bring that heavy bottle all day long. I asked them what time they close and tell them why i am asking(I was planning to come back later),then they propose that they can keep my bottle free of charge first(I mean, before I ask). You know, chelsea market is freaking busy place, and there were another customers. They can just tell me the closing time and let me go or come back whatever i want. But they did what they supposed to do or what their customer wants to them.
I'm pretty sure I'm gonna visit them again.
One thing I didn't like is lack of other liquor, but this is wine shop. So doesn't matter.

 9 years ago (09-01-2018)

Absolutely horrible customer service. Called the store more than three times after being put on hold and then having the line disconnected. I finally was transferred to a sales representative that cut me off within three words into answering his first questions - about what I would like to order and where I would like it delivered- to tell me that I should just email him. He barked the email at me and hung up. It is a renowned store with a large collection of wines but don't let that fool you into thinking they also have good customer service.

 9 years ago (20-12-2017)

Top of the line store. Not too sure if they also deliver as well. I wish they were open a little bit later on the weekends.

 9 years ago (06-01-2018)

My sister and I just walked in and asked the supervisor if they carried a wine we had tried in a restaurant in NYC.  We showed him a picture of the bottle.  He then immediately proceeded to make us feel like idiots for liking that wine, even though he'd never heard of it or tried it himself.  He asked how much we paid for the glass, and then told us we'd been duped.  He told us the only reason we enjoyed it was because of the atmosphere of the restaurant, and because the food was probably good.  He spoke to us in a tone that strongly suggested he thought we were idiot women who didn't know wine and that we should let him tell us what to buy and do as he says.  Really awful experience from a store that I usually loved going into.

 9 years ago (28-08-2017)

The two women who help me where really good, knowledgeable, and friendly. The only reason for the two star is guy on the cashier, who was a jerk. I asked him if he could please gift wrap the bottle I buying and he reply to me in a condescending tone "honey, I'm a guy. I don't know how it wrap" turned around and told the woman to do it for him.  

 9 years ago (20-06-2017)

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