Choo Choo Materials Inc

Reviews, get directions and contact details for Choo Choo Materials Inc

Address: 111 Enterprise Dr, Rossville, GA 30741, USA

Phone: (706) 866-7330

Website

State: Georgia

Zip Code: 30741

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Reviews

ZERO. 0 STARS! NO STARS AT ALL!
Their prices are good, but Ken, the man in charge, has NO people skills. He is NOT PROFESSIONAL at all!!! He has no patience or tolerance of the real world. Not kind. He is making a very bad name for the company!
Don't hire them unless you don't mind working with a JERK. Very bad! Ken does not handle communication. I texted him to ask if he was available to do a job on a specific date. He never responded, so I called him. He said, "I think I got you down but I'll have to check when I get in the office." He never called me back. So I called him two business days later to ask if we were on his calendar. He treated me like I was a diseased animal. He said that he had me on the calendar but changed his mind because he couldn't handle the stress of working with me. HE NEVER CONFIRMED WITH ME. HE NEVER CALLED ME BACK! I had to keep calling him to get an answer. I did not bombard him. I did not harass him. I just was trying to find out if we were on his calendar! Is that too hard of a question??

Ken is obviously not a professional. If his people skills were better, he would get more business. I normally do not write any reviews. I am a person that is very easy to get along with. I run on a schedule and I don't schedule based on assumptions. I can't afford to live based on assumptions. That does not work in this industry. Communicate, communicate and communicate even more. I was shocked and appalled by Ken and his attitude when I was just trying to ask him to confirm an appointment with me!!!!!!!!!!!

 8 years ago (31-10-2017)

Completely unprofessional. I have been trying to schedule an installation for weeks and he never responds to calls or texts. Finally spoke with him and asked when he thought they could get started. He said "you know what? Forget it" and then hung up. Will never work with this company.

 8 years ago (09-10-2017)

The morning of Sunday, February 19, I was stepping out of the shower when our large, very heavy glass shower door slid out of the hinges. I grabbed the door by the handle and screamed for my husband, who was able to help me safely place the door on the floor without breaking it.  My first thought was praise God that my two small children were in the other room.  As a mother to two kids under age two (currently 19 months and 7 weeks) I have taken countless showers with an infant or toddler in the bathroom with me.  I shudder to think of what would have happened if the shower door had fallen on one of them.  We contacted the builder of our house the next day.  He named Choo Choo Materials as the business that installed our glass shower door in 2010 when our home was built.  We gave Choo Choo a call and within a couple of days someone came to our house to examine the shower for repair.  We initially thought that the door had fallen from the hinges because the rubber piece inside the hinge was old.  The employee returned in a few days with new rubber pieces and a repair cost quote of $150 to replace four small rubber pieces.  This cost seemed steep, but we wanted the door repaired correctly for the safety of our children.  When he attempted to hang the door he noticed that the cut out portion of the glass did not match up correctly with the hinges. At this time we were informed that in order to correctly repair our shower door we would need a new, very expensive piece of glass.  The Choo Choo Materials employee who originally installed our shower door (we are unsure of who this is) either intentionally installed it incorrectly or failed to check that it was correctly and SAFELY installed.  At this point my husband began communicating with Sam at Choo Choo.  Because an error was obviously made, we asked that it be made right by them.  For the past 4 weeks we have gone back and forth without a solution.  It is very disappointing that this business is choosing not to make their error right and is asking us to pay more than $400 to fix a shower door that wasn't installed correctly in the first place.  I would caution anyone using this business to make sure that their work is done correctly.

Update: the morning after I originally posted this review here on Google and on the Choo Choo Materials Facebook page, Ken contacted my husband. He was upset that I had left an honest review and claimed that Sam had told my husband that they would replace and repair our shower door at no cost to us.This was not true. Why would I bother leaving a bad review for a company that was going to do something so helpful for us? Ken basically said good luck fixing your shower on your own. Within the hour he had deleted My Facebook review and deactivated the review option on his Facebook business page. He spoke about me in a very unprofessional manner and lied to my husband, then said he thought my husband wasn't being truthful. My husband made contact again after the weekend and asked if our situation could be resolved if I deleted my review. Ken refused to do business with us. 

We will be filing a complaint with the Better Business Bureau. I will not ever recommend this business to anyone and will caution anyone I know to stay away. First, they didn't do the work correctly. Second, they didn't handle our situation in a timely manner. Third, when I left an honest review we were treated very unprofessionally and basically called liars. Then they refused to fix their problem! If they want to treat customers like that they don't deserve anyone's business.

 8 years ago (30-05-2017)

Very disappointed in how my business was handled.Will not be using again.

 8 years ago (16-08-2017)

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