City Moving

Reviews, get directions and contact details for City Moving

Address: 22543 Ventura Blvd #220, Woodland Hills, CA 91364, USA

Phone: (310) 362-8224

Website

State: California

Zip Code: 91364

Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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Reviews

This has been a NIGHTMARE! If you don’t mind not getting your stuff on time, being ignored, treated rudely, not having your calls returned, & being charged for storage that you don’t need, go ahead and use this company. We used City Moving for our move from California to Hawaii. Even though City Moving was more expensive than other quotes we got, we decided to go with them because of their good reviews & assurance that we would be well taken care of. Unfortunately we are extremely disappointed.  I'll start from the beginning…  

My wife & I travel around the world & work as Christian missionaries. Because of our busy traveling schedule, we must plan things well in advance. We planned our whole year around this move.  From the very beginning, we gave our City Moving representative, Michael, the specific dates on when we need to receive our stuff in Hawaii.  He assured us that our dates wouldn’t be a problem & that if our stuff arrives in Hawaii early, it would be stored with no charge. With these assurances he won our business. Unfortunately none of his assurances came true. 

Our pick up date was May 27 & our delivery date was July 5. We understood that it could take up to 45 days from pick up to delivery. Michael did not tell us that it was actually up to 45 days from the delivery date that we choose. Had we know this, we would have gone with another company because we only had 2 weeks to move in, before our next mission trip to California & Africa.

On May 27 they sent out 2 movers (Jim & Rolando) who did an excellent job of packing & moving our stuff. They get 5 stars!  However, a few weeks later we received a $789 bill for storage fees. We did not ask for nor had any need for storage so we knew it had to be a mistake. We tried to call Michael, left messages, but he never got back to us. Its like once he secured our business he stopped all communication & simply moved on to the next customer. We finally connected with Tia (another manager) & explained the situation. She said that she would get back to us but never did.   

Because of the incompetent & unprofessional management of our stuff, we have had to rearrange our detailed itinerary, cancel our Cali meetings, disappoint hundreds of people who expected us to come, waste many hours trying to contact City Moving, & have had to spend over $400 to cancel & rebook our flights in order to make our Africa trip. We feel like City Moving should waive the rest of our balance and at the VERY LEAST, cover the $400 of airfare changing fees. 

Michael has never returned any of our calls/emails. Tia was extremely rude. The owner of the company, Arnon, gave us his personal number & seemed to be a reasonable gentleman. We spoke to him 1 week ago and he promised to look into our case & make things right. He even said that he would “treat us like his own family”. We spoke with him again yesterday & he still had not come to a conclusion on our case. He said he would do it & get back to us today. He hasn’t. We are still waiting.  We are supposed to fly out to Africa next Monday. We hope & pray that we get our stuff before then. I will post a follow up review once we receive our items & see what City Moving will do to make this horrific situation right. I’m hoping there will be a happy ending to this nightmare!

 9 years ago (26-07-2016)

Was very stressed out before our big move all the way to the other part of the city.
But thanks to City moving everything went well and without surprises.
The girl on the phone Tia was very helpful and explained step by step the process of our move.
We paid exactly what she quoted us, so I am happy.
That doesn't happen very often with moving companies.
Thank you guys!

      
      
      
 9 years ago (02-06-2016)

Excellent customer service. City movers recently helped us move from Simi Valley to Oxnard and I would definitely use them again. All 4 men were incredibly friendly and professional. They did a good job wrapping all the furniture and carrying items without scratching the walls. The price was also reasonable and not even a cent more than what we were quoted. Would use them again without hesitation!!

 10 years ago (16-11-2015)

These guys are great! Reasonably priced, on time, efficient, quick and professional. It was a last minute move which they were able to accommodate. The company I initially hired cancelled on me a day before and I found myself in a really shitty situation. Luckily, City moving came to my rescue. I'm very happy with them and would definitely use them again.

 10 years ago (13-09-2015)

great customer service.Jimmy and his guys were totally professional and fast.I thought this will be longer but they finished the whole move in just 3 hours. They also did a good job wrapping everything so nothing was broken or damaged. Price was very reasonable. Good work, guys!

 10 years ago (26-09-2015)

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