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ClickAway Santa Cruz - Verizon Store + Computer Repair + Phone Repair

  1. California
  2. Santa Cruz Store

Reviews, get directions and contact details for ClickAway Santa Cruz - Verizon Store + Computer Repair + Phone Repair

Address: 303 Potrero St #42/105, Santa Cruz, CA 95060, USA
Phone: (831) 420-1200
State: California
Zip Code: 95060


Opening Hours

Monday: 8:00 AM – 7:00 PM
Tuesday: 8:00 AM – 7:00 PM
Wednesday: 8:00 AM – 7:00 PM
Thursday: 8:00 AM – 7:00 PM
Friday: 8:00 AM – 7:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 10:00 AM – 6:00 PM

Update Info

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Reviews
I live in a Well Elderly Hotel. It's not easy to pack up and take my computer to them. They were very accommodating. Came to my place, got to the task of finding the problem, took my computer to their shop and in a short period of time I had very positive results. I have been using ClickAway for several years and always find them very helpful, trustworthy and in-expensive. I will keep referring them to everyone.
8 years ago (09-01-2018)
Best place in Santa Cruz to get one's Mac repaired. Very knowledgeable staffs and even though the stock never seems a lot but I always get what I want, here, in regular cases. They seem to transitioning towards a cellphone place and a service center it seems but if or when it happens,it would be regrettable. One strange thing I noticed is that, when ever a new customer enters the store, the staffs never greet or acknowledge the presence until they finish what they are doing and s/he is left standing awkwardly looking around asking for attention.
8 years ago (04-01-2018)
Everyone here has been incredibly polite and helpful. Lawrence Rachleff, in particular, helped save my computer which was suffering from narcolepsy (aka graphics card illness). When I took in the ailing MacBook, he advised me and sent me three eBay links for buying a replacement, which was basically a carcass. After a day of completely freaking out that I was going to lose everything, I got the new laptop for a great price on eBay. Ran back to ClickAway, where Lawrence moved the RAM and data over. I got a new monitor from Costco--of course the old monitor in a gesture of solidarity with the MacBook--had also decided to fail. Once again ran back to ClickAway for the adapter cable, where amazingly enough, the guys figured out the exact right cable and adapter. They even carried the monitor from the car and back for me. These guys are thorough, honest and knowledgeable.
8 years ago (22-01-2018)
Click-Away and all of their techs/employees that I have ever worked with are great! My whole family brings in their computers here. My dad even calls sometimes just to ask questions so he can do something without bringing the computer in, and they are very cool about it since he's a good customer. I have had a great experience with Lawrence in the past. This visit, I was greeted by Vince, who very patiently waited for me while I got on the phone with my dad who was helping me find my Apple password (took forever, thanks for being cool about it, Vince!) Then from there, I worked with Chris, and Chris was so knowledgeable, had fantastic communication and follow up, and was really nice. He was very honest about my computer and his opinion about what needed to happen (saving me from getting a new computer). He took the time to explain to me and show me things in detail, including how a backup drive works and, put simply, how you can lose information after 4 plug-ins. I am not a computer/tech savvy person, but Chris did a great job explaining it to me. He even stayed almost a half hour later without charging labor to add 4 GB/Ram for my computer after I changed my mind after hearing the benefits. To be honest, it was an expensive visit (I don't feel like the fixes I needed would be cheaper anywhere else anyway), but it included a very generous discount because they are super cool and want to help out their customers as much as possible. All in all, it only took from like 8:30-3:30 to get my computer back! He really put it as a priority I feel like, and I really appreciated that. I definitely recommend Click-Away and CHRIS! Thanks Chris! =)
8 years ago (07-05-2017)
very unprofessional. After checking on the apple support website and discovering my phone was known to have a bad camera and that apple would replace it for free I took my phone in. I wound up talking to several employees everyone gave me a different story. I picked up the phone after 4 days (can you imagine not having a phone for 4 days). Turns out they did not do anything! I was not able to use the camera on my family vacation. Called apple support they confirmed nothing was done. Apple set up an appointment for me to get my phone fixed.
8 years ago (20-04-2017)
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